Unable to redeem my Xbox 360 Gold games on my Xbox one.

Discus and support Unable to redeem my Xbox 360 Gold games on my Xbox one. in XBoX Games and Apps to solve the problem; Ever since they've introduced the Xbox 360 store on Xbox One, I have not been able to buy anything (free or paid, any rating), and I feel as if it may... Discussion in 'XBoX Games and Apps' started by steftim, Apr 22, 2017.

  1. steftim
    steftim Guest

    Unable to redeem my Xbox 360 Gold games on my Xbox one.


    Ever since they've introduced the Xbox 360 store on Xbox One, I have not been able to buy anything (free or paid, any rating), and I feel as if it may be linked to the fact that my account is a child account (teen). I am able to purchase content of any kind
    on the Xbox One game shop but whenever I try to redeem my Xbox 360 games with gold on my Xbox One OR online, I recieve the following message:

    "Sorry. Your account is unable to make this type of purchase on Xbox.com. Please complete this transaction on your Xbox."

    Yeah, I don't have a 360. Please explain how I can fix this, I'm paying for games I can't even play!

    :)
     
    steftim, Apr 22, 2017
    #1
  2. Help me! I have a problem with my Account!

    I can't redeem free Xbox 360 games and Xbox 360 games with gold on my Xbox One. When I try to redeem an Xbox 360 game a this message appears:"Sorry,Your account is unable to make this type of purchase on Xbox.com. Please complete this transaction from
    your Xbox".
    I don't know what problem is because I can redeem Xbox One games. Someone can help me?
     
    COG ElDiablo117, Apr 22, 2017
    #2
  3. HappyTroopa
    HappyTroopa Guest
    Wait so you get 2 free games every month even if you stop paying for Gold??

    Yeah, unless something has changed recently, you get to keep your Xbox 360 gold games.

    But the Xbox One gold games you need to have an active subscription.

    Here it is from the official Xbox site:
     
    HappyTroopa, Apr 22, 2017
    #3
  4. onyxishere
    onyxishere Guest

    Unable to redeem my Xbox 360 Gold games on my Xbox one.

    Sorry to hear it. If your account is considered a child account then the parent account will need to log in and make any changes to your purchasing authorization via their account.
     
    onyxishere, Apr 22, 2017
    #4
  5. Squallyng05 Win User

    Cannot purchase "free" 360 games on Xbox one or Xbox.com

    It has always been like that not unless there will be an update regarding in redeeming Xbox 360 games with gold on the website. Xbox 360 marketplace has a different structure than on Xbox One Store. Xbox 360 games with gold on the website will need a payment
    method. In Xbox 360 console, you won't need one. Currently, you can't redeem Xbox 360 games with gold using Xbox One console and still under progress about redeeming Xbox 360 games with gold on Xbox One console. Either get the games using an Xbox 360 console,
    or get the games on the website with a payment method.
  6. onyxishere Win User

    Unable to redeem my Xbox 360 Gold games on my Xbox one.

    Sorry to hear it. If your account is considered a child account then the parent account will need to log in and make any changes to your purchasing authorization via their account.
  7. coco meat train Win User

    Games for Gold FAQ

    Its my understanding that the 360 games are yours to keep. Xbox One games must have an active membership to play.

    https://support.xbox.com/en-US/my-account/xbox-live-membership/games-with-gold-faq

    What happens to my Games with Gold games if I cancel my Xbox Live Gold subscription?

    On Xbox One, you’ll no longer be able to access your Games with Gold titles if you cancel your subscription. However, if you decide to renew your subscription at any time, you’ll be able to access and play your previously
    redeemed Games with Gold titles again.

    On Xbox 360, any Games with Gold titles that you redeem as an Xbox Live Gold member are yours to keep, regardless of whether you continue your subscription.”
  8. HanzCo Win User

    Xbox 360 games on One without 360

    Alright but I still can’t redeem my fallout 3. The code is in a paper inside the disc case but it says that i need to change mynlanguage in order to redeem it. I live in the Philippines now but all of my language and location is marked at the united states
    because thats where I bought my xbox one. And when i try to buy or redeem a free xbox 360 game from gold, when i click continue it always says “your account is unable to make this type of purchase on Xbox.com. Please complete this transaction from your Xbox.”
  9. Smwutches Win User

    Games with gold wont work

    If they're the Games with Gold for the One, gold is required to continue playing them for free. The 360 games do not require gold to continue playing them.

    From the FAQ:

    What happens to my Games with Gold games if I cancel my Xbox Live Gold subscription?

    On Xbox One, you’ll no longer be able to access your Games with Gold titles if you cancel your subscription. However, if you decide to renew your subscription at any time, you’ll be able to
    access and play your previously redeemed Games with Gold titles again.

    On Xbox 360, any Games with Gold titles that you redeem as an Xbox Live Gold member are yours to keep, regardless of whether you continue your subscription.
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Unable to redeem my Xbox 360 Gold games on my Xbox one.

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