Unable to redeem my prepaid 12-month Xbox Live Gold code

Hi, I am also dealing with this same problem. My order history says “Prepaid Xbox Live Gold 12 Month, Redeemed, 4/22/23”.

[quote user="palathe4th"]

not a very helpful message, there is no error code. i purchased with paypal before.

[/quote]I would suggest purchasing a prepaid code from the Microsoft Store (3 Month or

12 Month). Make sure to select the download option so you may immediately receive the code and

redeem the membership.

[quote user="smalls bonner99"]

My son received an Xbox Live Gold Starter kit that was suppose to come with a 12 month xbox live membership. We are unable to find the code. Where would this be in the box???

[/quote]The code should be on the back of the card that says 12 month gold.

I ran into this same problem last night when I renewed xbox live gold with a 12 month prepaid card. When I entered the code from the 12 month prepaid card the xbox store gave me an error (without an error code) and said to try back later. When I did the
xbox store told me the code had already been redeemed.

I then checked my subscription status in my xbox settings and it said that my gold expires October 2017, so the prepaid card code worked, except that I cannot download games with gold, or access deals with gold from my xbox one console.

I successfully downloaded Assassins' Creed Chronicles China from the microsoft store by logging in to xbox.com this morning, but I was not able to download that game last night from my console.

Any help at all will be greatly appreciated.

yes, you still have the 12 months since it's a prepaid card. Plus, you can also redeem it now since xbox live gold subscriptions can be stacked up to 36 months.