Unable to redeem Microsoft rewards

Discus and support Unable to redeem Microsoft rewards in XBoX Games and Apps to solve the problem; I am unable to redeem mocrosoft rewards points for the $5 Xbox gift card. I get to the phone number verification page and ask for a SMS text to be sent... Discussion in 'XBoX Games and Apps' started by TJ_F, Aug 28, 2020.

  1. TJ_F
    TJ_F Guest

    Unable to redeem Microsoft rewards


    I am unable to redeem mocrosoft rewards points for the $5 Xbox gift card. I get to the phone number verification page and ask for a SMS text to be sent and receive an error that “there is a problem with the account or order”. I have also tried entering
    my phone number for a call back and receive the same message.

    :)
     
  2. John P_14 Win User

    How many times can you redeem the same reward?

    Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you

    Yes, it is likely that you are not allowed to redeem the same reward twice. Microsoft Rewards typically has limits on how many times a particular reward can be redeemed, and it's possible that you have reached the limit for the 100 Robux reward. If you are unable to redeem the reward again, you may need to choose a different reward or wait until the limit for the 100 Robux reward is reset. You can check the terms and conditions for the reward to see if there is a limit on how many times it can be redeemed. You can also try contacting Microsoft Rewards Support by clicking on "Get help" through this link; https://support.xbox.com/en-US/help/account-pro....

    I'm sorry that you were unable to redeem the reward again. I hope this information is helpful..
  3. XBLRewards8 Win User

    where is my money ?

    Hello jambasman,

    Apologies for the inconvenience. Since you have used a Microsoft Payment Account in multiple different regions, our deposit process is unable to complete due to being unable to determine which of these Microsoft Payment Accounts is valid. If Xbox Live Rewards
    is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted to Microsoft Rewards
    points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  4. XBLRewards8 Win User

    An issue with my account still

    Hello Exeric115,

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  5. XBLRewards8 Win User

    I received an email that states there is an issue with my account.

    Hello TIMELORDCT,

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog
  6. XBLRewards8 Win User

    Problem with my account?

    Hello Tenexus,

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
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Unable to redeem Microsoft rewards

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