Unable to Redeem Microsoft Rewards

Discus and support Unable to Redeem Microsoft Rewards in XBoX Rewards & Social to solve the problem; I have been saving up Bing reward points for months to redeem the Xbox Game Pass three-month code. I finally got enough reward points today. When I... Discussion in 'XBoX Rewards & Social' started by InsrtCoins, Mar 20, 2018.

  1. InsrtCoins
    InsrtCoins Guest

    Unable to Redeem Microsoft Rewards


    I have been saving up Bing reward points for months to redeem the Xbox Game Pass three-month code. I finally got enough reward points today. When I redeemed, it said that it emailed the code to my Microsoft Account's primary email address. The problem is
    that it's impossible to change the primary email address associated with an account (I've tried multiple times with Xbox support for years), and this address no longer exists (it's a netscape.net address -- I'm not even sure Netscape exists as a COMPANY anymore).

    I just want my three month pass. Will I just be unable to use the Microsoft Rewards feature in the future? This is extremely frustrating.

    I have the Order ID if that's helpful.

    :)
     
    InsrtCoins, Mar 20, 2018
    #1
  2. WovenPlanet3
    WovenPlanet3 Guest
    Microsoft rewards points

    How do I redeem a microsoft rewards code? I am unable to redeem the code. I have called support and they are unable to redeem the points. They advised me to put a post on how to redeem the points. Can you pls contact me to figure a way to redeem these
    points.
     
    WovenPlanet3, Mar 20, 2018
    #2
  3. Dr3wst3r 360
    Dr3wst3r 360 Guest
    There seems to be an issue with your account: please reach out to our support forum team.

    We were unable to make your final Rewards deposit. Any pending Rewards Credits and unredeemed MyVIP Gems in your account will be converted into Microsoft Rewards points in late June, where you can redeem them for items in the Microsoft Rewards catalog.
     
    Dr3wst3r 360, Mar 20, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Unable to Redeem Microsoft Rewards

    For help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page. The Xbox Rewards program is not the same.
     
    Smwutches, Mar 20, 2018
    #4
  5. InsrtCoins
    InsrtCoins Guest
    I've spent all morning talking to a support representative, and she sent me here. This problem shouldn't be difficult for Microsoft to solve >_<
     
    InsrtCoins, Mar 20, 2018
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello,

    This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. John P_14 Win User

    How many times can you redeem the same reward?

    Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you

    Yes, it is likely that you are not allowed to redeem the same reward twice. Microsoft Rewards typically has limits on how many times a particular reward can be redeemed, and it's possible that you have reached the limit for the 100 Robux reward. If you are unable to redeem the reward again, you may need to choose a different reward or wait until the limit for the 100 Robux reward is reset. You can check the terms and conditions for the reward to see if there is a limit on how many times it can be redeemed. You can also try contacting Microsoft Rewards Support by clicking on "Get help" through this link; https://support.xbox.com/en-US/help/account-pro....

    I'm sorry that you were unable to redeem the reward again. I hope this information is helpful..
  8. XBLRewards8 Win User

    where is my money ?

    Hello jambasman,

    Apologies for the inconvenience. Since you have used a Microsoft Payment Account in multiple different regions, our deposit process is unable to complete due to being unable to determine which of these Microsoft Payment Accounts is valid. If Xbox Live Rewards
    is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted to Microsoft Rewards
    points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  9. XBLRewards8 Win User

    An issue with my account still

    Hello Exeric115,

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  10. XBLRewards8 Win User

    I received an email that states there is an issue with my account.

    Hello TIMELORDCT,

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog
  11. XBLRewards8 Win User

    Problem with my account?

    Hello Tenexus,

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
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Unable to Redeem Microsoft Rewards

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