Unable to redeem Groove token

Today was the day to renew the subscription, so today I was going to use the token given to me , but I was charged for this month subscription, so I asked a representative to remove the charge, and he did so. But now, when I go to use the token it is saying
that it can't be redeemed. I get this error message, This token has expired and cannot be redeemed. uCc/xItkAh85yYw/Oh/dbc.0.0.4.6 2017/09/01 - 14:33:11 UTC. The email fine print for the token says " *Offer valid until 12:00 AM GMT November 1, 2017 or while
supplies last. Codes for additional free months must be redeemed by December 15, 2017. "

:)

 

Reward Points refund (Groove Music 3-Month pass)

I bought a Groove Music 3-Month pass for 200 Microsoft Rewards points.

Now because of the Groove-Spotify Merger, I am unable to redeem my UNUSED pass.

Could I have my 200 Points refunded?

Thanks

-Stoked Beastmode

 

Groove Music not got 3 month free code

New to Groove Music?

Try 4 months of free music on us

During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber via email or Xbox message center.

I signed up to the trail but didn't get the token for 3 months of Groove Music Pass within the 30 days

 

Heya andrewpeterlim.

Is it possible the code was redeemed on a different account that was signed in? If you're still having troubles with the redemption, please let us know so we can best help out.

 

No, I tried to redeem the code on the same account that was signed in and when I go to the redemption page I get the error message.