Unable to redeem gems for 10,000 reward credits

I really got excited about claiming this but I had exactly the same issue. The reward will probably become unavailable soon and I believe it would have worked if we had claimed it earlier.

Hopefully I am wrong.

I got this message also and noticed my gems show as redeemed. How will I know it got submitted and how and when do you actully receive these reward credits?

Same story here, doesn't work for the 5000 point reward, either. Probably just can't handle the load, will work again when all the cards are "out of stock." Typical.

Hello FABIOVALPDF,

Due to a large amount of user's claiming prizes at the same time, you may have seen an error message as a result. We see you claimed your prize a few days ago. From the FAQ:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.

the same for me need some help