Unable to redeem game code

Discus and support Unable to redeem game code in XBoX Games and Apps to solve the problem; On Thursday of this week, I bought a copy of Dragon Age Inquisition - Game of the Year edition from a GameStop online store. I received a code for the... Discussion in 'XBoX Games and Apps' started by Talyn01, Mar 25, 2017.

  1. Talyn01
    Talyn01 Guest

    Unable to redeem game code


    On Thursday of this week, I bought a copy of Dragon Age Inquisition - Game of the Year edition from a GameStop online store. I received a code for the game in my email. When trying to redeem the code on my console, I get a message "Check the instructions
    that came with your code. You might need to redeem it on a different web page". When going to login.live.com, I get the message "We couldn't find your code". I phone GameStop support, and they told me to contact the game producer (Electronic Arts). I phoned
    EA, and they told me to contact Microsoft. I have since spoken with Microsoft support 3 times. We've confirmed the code I bought is valid and has not been redeemed. In addition, my consoles has been reset and my profile deleted/recreated. I have been able
    to use a prepaid code for an extension of my Xbox gold account, so I know it's not an issue with entering codes on my console. In addition, I was able to buy a game from the Xbox store last week, successfully. I wanted to check if anyone on here has had problems
    similar to this, and knows of a solution or fix.

    :)
     
    Talyn01, Mar 25, 2017
    #1
  2. xmenak
    xmenak Guest
    Gears of war 3 redeem code does not work

    Unable to redeem this code at this time all the other game codes worked except this one
     
    xmenak, Mar 25, 2017
    #2
  3. WovenPlanet3
    WovenPlanet3 Guest
    Microsoft rewards points

    How do I redeem a microsoft rewards code? I am unable to redeem the code. I have called support and they are unable to redeem the points. They advised me to put a post on how to redeem the points. Can you pls contact me to figure a way to redeem these
    points.
     
    WovenPlanet3, Mar 25, 2017
    #3
  4. SnoFox
    SnoFox Guest

    Unable to redeem game code

    I'm sorry to see that no one, not even one of the community mods has replied to this post. Please call 1-800-4MY-XBOX (1-800-469-9269)

    I don't like talking on the phone either, but I don't like seeing no one is not helping you when they should be.
     
    SnoFox, Mar 28, 2017
    #4
  5. Brokennailz
    Brokennailz Guest
    I too have this exact same issue with the same game. I purchased 4/23/17. Contacted Xbox support, contacted EA and then called Xbox support again. I was eventually transfered to a wonderful Xbox support specialist name Myra. She worked with me on the phone
    for a long time and ended up escalating this issue. I hope to hear something soon. I have also seen this issue mentioned on EA forum.

    I have tried redeeming on my Console, Online with my computer and my phones Xbox app.

    If anyone finds out how to redeem this code please respond here!!
     
    Brokennailz, Apr 25, 2017
    #5
  6. Brokennailz
    Brokennailz Guest
    Has no one figured out how to get these codes to work?
     
    Brokennailz, Nov 2, 2018
    #6
  7. xmenak Win User

    Gears of war 3 redeem code does not work

    Unable to redeem this code at this time all the other game codes worked except this one
  8. Mister Beep Win User

    MC windows 10 redeem not working

    Hey there,

    Where did you receive the code? What's the specific error code and error message you receive? Could anyone have accessed the code and redeemed it before you got a chance to redeem? If you are receiving an error that the code is redeemed, unfortunately we are
    unable to assist as we're unable to replace codes over the forums.

    Apologies for any frustration this may have caused.
  9. Pita v3 Win User

    Bundle Game Download Code Not working

    Welp it's now the Official Release day for this game and I am still unable to redeem the code. This is a troll and a half.
  10. VacantLoki56147 Win User

    DEAD RISING CODE DINT WORK

    unable to redeem code for Dead Rising 2 DLCs (code zero and/or code west) on Xbox 360
  11. Ricardo Lechuga Win User

    Minecraft Windows 10 not owned by me anymore?

    That's because you used the account in Minecraft but not the account that redeemed the code, the code was redeemed in a different account and that's why it's not showing on your order history and you are unable to use it
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Unable to redeem game code

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