Unable to redeem game code

On Thursday of this week, I bought a copy of Dragon Age Inquisition - Game of the Year edition from a GameStop online store. I received a code for the game in my email. When trying to redeem the code on my console, I get a message "Check the instructions
that came with your code. You might need to redeem it on a different web page". When going to login.live.com, I get the message "We couldn't find your code". I phone GameStop support, and they told me to contact the game producer (Electronic Arts). I phoned
EA, and they told me to contact Microsoft. I have since spoken with Microsoft support 3 times. We've confirmed the code I bought is valid and has not been redeemed. In addition, my consoles has been reset and my profile deleted/recreated. I have been able
to use a prepaid code for an extension of my Xbox gold account, so I know it's not an issue with entering codes on my console. In addition, I was able to buy a game from the Xbox store last week, successfully. I wanted to check if anyone on here has had problems
similar to this, and knows of a solution or fix.

:)

 

Gears of war 3 redeem code does not work

Unable to redeem this code at this time all the other game codes worked except this one

 

Microsoft rewards points

How do I redeem a microsoft rewards code? I am unable to redeem the code. I have called support and they are unable to redeem the points. They advised me to put a post on how to redeem the points. Can you pls contact me to figure a way to redeem these
points.

 

I'm sorry to see that no one, not even one of the community mods has replied to this post. Please call 1-800-4MY-XBOX (1-800-469-9269)

I don't like talking on the phone either, but I don't like seeing no one is not helping you when they should be.

 

I too have this exact same issue with the same game. I purchased 4/23/17. Contacted Xbox support, contacted EA and then called Xbox support again. I was eventually transfered to a wonderful Xbox support specialist name Myra. She worked with me on the phone
for a long time and ended up escalating this issue. I hope to hear something soon. I have also seen this issue mentioned on EA forum.

I have tried redeeming on my Console, Online with my computer and my phones Xbox app.

If anyone finds out how to redeem this code please respond here!!

 

Has no one figured out how to get these codes to work?