Unable to redeem free game Dungeon Siege III

Discus and support Unable to redeem free game Dungeon Siege III in XBoX Games and Apps to solve the problem; I'm using the web store on xbox.com and am unable to redeem the free game with Gold "Dungeon Siege III". I got Dirt 3 with no problems. My 360 no... Discussion in 'XBoX Games and Apps' started by MisterBronze, Nov 18, 2015.

  1. MisterBronze
    MisterBronze Guest

    Unable to redeem free game Dungeon Siege III


    I'm using the web store on xbox.com and am unable to redeem the free game with Gold "Dungeon Siege III". I got Dirt 3 with no problems.

    My 360 no longer works, but I was hoping to redeem it from the web store, so I can play it on Xbox One with backwards compatibility. Anyone else having this problem?

    The message I get is: "

    Your purchase cannot be completed at this time. Please try again"

    :)
     
    MisterBronze, Nov 18, 2015
    #1
  2. IngameInstincts, Nov 18, 2015
    #2
  3. When will we be able to download the 360 games for gold on the Xbox one?

    You can also use Xbox.com to claim the games, no need to dig out your 360.

    Here's the link for Dungeon Siege III, just "buy" it there (for free), and it will show up in your Ready to Install list on your Xbox One: marketplace.xbox.com/.../66acd000-77fe-1000-9115-d802535107f5
     
    Theory of Game, Nov 18, 2015
    #3
  4. Unable to redeem free game Dungeon Siege III

    same problem. already 2 days. xbox360, Russian region. Please, answer via email
     
    BackedTripod086, Nov 18, 2015
    #4
  5. It has been reported that the publisher is currently not allowing purchase/download of this game. If I hear more information on this, I will pass that on.
     
    HyruleBalverine, Nov 18, 2015
    #5
  6. CZECHMAN90
    CZECHMAN90 Guest
    this games are only able to redeem in the untied states of america on the xbox.com, if your wanted the game you will have to get it threw your xbox system.
     
    CZECHMAN90, Nov 18, 2015
    #6
  7. ngocphi
    ngocphi Guest
    @backed Rd you the one with the gold account because you don't show here asgold

    You need to have an actual gold membership not trial cards.

    If another account is the Gold account you must sign in within that profile as gold doesn't leave the xbox one consoles except for the master account
     
    ngocphi, Nov 18, 2015
    #7
  8. ngocphi
    ngocphi Guest

    Unable to redeem free game Dungeon Siege III

    Dungeon seige is avajlable elsewhere you just gotta change the marketplace to whatever your region is

    Keep in mind your account region and actual region must match and your billing info on your PayPal or credit card must match
     
    ngocphi, Nov 18, 2015
    #8
  9. ellerem
    ellerem Guest
    Hello,

    At xbox.com ensure your country in the bottom left hand side is correct. If it is not just click on the country to change it. Its important this matches the console (even though you no longer have yours)

    Sometimes free gold trials perform differently to paid subscriptions. You don't always get the extras.

    Good luck & happy gaming
     
    ellerem, Nov 18, 2015
    #9
  10. onyxishere
    onyxishere Guest
    I also wanted to mention that if you do not have payment option attached to your account (ie. Paypal/Credit Card) please make sure to add those. Even with free games the system sometimes seems to require that.
     
    onyxishere, Nov 1, 2018
    #10
  11. ellerem Win User

    Unable to redeem free game Dungeon Siege III

    Hello,

    At xbox.com ensure your country in the bottom left hand side is correct. If it is not just click on the country to change it. Its important this matches the console (even though you no longer have yours)

    Sometimes free gold trials perform differently to paid subscriptions. You don't always get the extras.

    Good luck & happy gaming
  12. ngocphi Win User

    Unable to redeem free game Dungeon Siege III

    @backed Rd you the one with the gold account because you don't show here asgold

    You need to have an actual gold membership not trial cards.

    If another account is the Gold account you must sign in within that profile as gold doesn't leave the xbox one consoles except for the master account
  13. HyruleBalverine Win User

    Unable to redeem free game Dungeon Siege III

    It has been reported that the publisher is currently not allowing purchase/download of this game. If I hear more information on this, I will pass that on.
  14. BackedTripod086 Win User

    Unable to redeem free game Dungeon Siege III

    same problem. already 2 days. xbox360, Russian region. Please, answer via email
  15. onyxishere Win User

    Unable to redeem free game Dungeon Siege III

    I also wanted to mention that if you do not have payment option attached to your account (ie. Paypal/Credit Card) please make sure to add those. Even with free games the system sometimes seems to require that.
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Unable to redeem free game Dungeon Siege III

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