Unable to redeem free game code w/ purchase of new Xbox One console

I purchased my kid a new xbox one game console on Monday.

Followed the enclosed instructions to get the free game. Entered my country on the first screen, entered my personal info and code on the second screen, got to the third screen where it stated "pick your free game", and
THERE WAS NOTHING TO SELECT FROM!!!!

Tried to go thru the screens again and then received a message stating the code has already been redeemed.

Contacted support chat, and all they did was send me to another website, where I had to enter all of my info and issue again.

Waited 3 days and ZERO response!

Contacted a support chat again today, and still getting nothing but a runaround. Now they say to enter my problem here.....

Why did the chat support person on Monday send me somewhere else?

Why do I have to keep entering the same info over and over again, but no one actually helps in any way.

:)

 

ODST Code

I was unable to redeem my free copy of ODST. How do I get a new code?

Thanks!

 

How do you access your free copy of Madden in the bundle?

Purchased the Xbox One Madden bundle. Great value...assuming I can find Madden. Redeemed the code. The Xbox gave me a message that I redeemed the Xbox One bundle. There is no place to download the game for free. Didn't automatically queue up. Still asks me to pay for it when I go to the game in the store. Anyone else have this issue?

 

If that is the Name Your Game bundle, you will have to fill out the form on the bottom of the offer's FAQ for assistance -

microsoft.promo.eprize.com/.../faq.html

That offer is run by a third party company, not Microsoft, which is why support is unable to assist.

 

I did enter my info there on Monday. It is now Thursday, and still no response.

I entered the info there AGAIN today....we will see if there is ever any response.

Plus.....how are the consumers to know that this is a third party offer???? It comes packaged right in the box from Microsoft. All of the copyright logos on the included card are Microsoft. In my book, that makes it their issue.