Unable to redeem Fallout 3 code

Hi

I got an Xbox One console

I have bought Fallout 4 game from Asda in UK, it comes with free Xbox360 Fallout 3 game

I have tried to redeem it few times, with help of 2 different people on the Live Chat and still no closer.

They have confirmed that i have a working code, but for some reason it wont redeem

Thank you if this can be sorted!

:)

 

Unable to redeem code

unable to redeem the fallout 3 code ...

Xbos-0x80153016

 

Fallout 3 code message not working

I received a Fallout 3 code for my Fallout 4 digital purchase at the end of November. I forgot to redeem it and now my message is unable to opened. I was advised to seek another code here.

Thanks GT:

 

What error message/error code do you receive when you try redeeming the code? What region is your account set for and what region are physically located in?

 

Something went wrong

Give it another try. If this happens again, let us know by entering the code below at xbox.com/errorhelp so we can investigate.

XBOS-3017

102c20e5-5b62-40a9-b9fc-e97060e7fe90

2016/09/29 - 18:49:00 UTC

 

and i'm physically in United Kingdom

 

Hey, RogueTribal! Sorry to see the redeeming issues. Can you make sure that your Billing Information is updated on our
Commerce site? This error tends to appear when that isn't fully filled out or is incorrect. Let us know how that works!

 

the billing informaton is correct

i have redeem other games since the fallout 3, so i know its fine on that side of things

 

hi

i double checked all the billing info and decided to re-type them back in - although nothing changed...

tried re-deeming the game again and it has worked... not sure why re-entering the information seems to sort it out

 

Glad to hear it finally worked for you, RogueTribal! Enjoy your game.