unable to redeem code for Deus Ex: Human Revolution

I've received codes for Deus Ex: Human Revolution and the Missing Link Add-on after buying Deus Ex: Mankind Divided - Digital Deluxe Edition

I were able to redeem the code for the Missing Link

However I can not redeem the code for Deus Ex: HR

Xbox support determined that the code is locked to the US and not DK and they asked me to post the issue here

:)

 

Deus Ex & Rage Walkthroughs

Deus Ex: Human Revolution

Rage

 

Didn't receive my Deus Ex Mankind Divided purchase bonus codes

Preordered Deus Ex Mankind Divided at the beginning of august and still haven't received codes for Deus Ex: Human Revolution and The Missing Link Add-on.

 

Hi there terkill 5th.

Can you please clarify what happens when you try to redeem your code? Also, does the region of your account match your physical location? Let us know

 

I get the message

"

Something went wrong

Give it another try. If this happens again, let us know by entering the code below at xbox.com/errorhelp so we can investigate.

"

The region of my account and xbox one are both DK, and that is also where my xbox resides.

Support told me that the code is locked to the US

 

To make sure, did you receive the code via Xbox Live messaging or was it received elsewhere? Thanks for clarifying that error you're receiving.

 

I got it via Xbox Live messaging

 

I am also having the same issue when trying to Redeem the Deus Ex: Human Revolution on my Xbox One.

When I select "Redeem Code 1" from the message on Xbox Live, I get taken to a window asking me to redeem the code and when I select the Redeem button I get the following error -

Sorry, an unexpected error has occurred. The error has been recorded and we will investigate. Please try to redeem your code later.

+

brsFEIqOxTD9Wm+Q.3 2016/08/14 - 10:49:51 UTC

The message I got from Xbox Live does state "Your purchase of Deus Ex: Mankind Divided includes Deus Ex: Human Revolution for Xbox 360" so is the error due to me trying to redeem this code on the Xbox One even though Deus Ex: Human Revolution is on the backwards
compatibility list of 360 games on the Xbox One?

 

Hey Death Scythe 05! Are you able to redeem the code on Xbox.com? If not, please post the error code you receive so I can take a look. Post back and let us know!

 

Hey there terkill 5th.

So we can best help out, can you private message me the code you're trying to redeem? To send a PM click the envelope underneath this post Thanks!