Unable to redeem/claim for reward for Gems - Up Vote Please

Discus and support Unable to redeem/claim for reward for Gems - Up Vote Please in XBoX Rewards & Social to solve the problem; 950 Gems, tried to claim 1 month of Game Pass and was going to give it to my daughter. However, it received an error that it could not process and to... Discussion in 'XBoX Rewards & Social' started by ShallowTech, Jun 1, 2018.

  1. ShallowTech
    ShallowTech Guest

    Unable to redeem/claim for reward for Gems - Up Vote Please


    950 Gems, tried to claim 1 month of Game Pass and was going to give it to my daughter. However, it received an error that it could not process and to contact support. Only have until June 15th, please fix. We should get credit for our Gems considering we
    are customers spending time and money for these rewards!

    Please up vote, this needs a MS rep. or Tech. to look into the issue.

    :)
     
    ShallowTech, Jun 1, 2018
    #1
  2. FABIOVALPDF
    FABIOVALPDF Guest
    Unable to redeem gems for 10,000 reward credits

    Unable to redeem gems for 10,000 reward credits
     
    FABIOVALPDF, Jun 1, 2018
    #2
  3. JonathanAriail
    JonathanAriail Guest
    I am Unable to redeem gems for 10,000 reward credits

    I am trying to redeem my gems for rewards credits from the vault but am unable to.
     
    JonathanAriail, Jun 1, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Unable to redeem/claim for reward for Gems - Up Vote Please

    Hello ShalowTech,

    Apologies for the inconvenience. Due to a large amount of users claiming prizes at the same time, you may have seen an error message as a result. Our web tam is currently working on resolving this issue. We hope to have this issue resolved shortly.
     
    XBLRewards8, Jun 1, 2018
    #4
  5. XBLRewards8 Win User

    Unable to redeem/claim for reward for Gems - Up Vote Please

    Hello ShalowTech,

    Apologies for the inconvenience. Due to a large amount of users claiming prizes at the same time, you may have seen an error message as a result. Our web tam is currently working on resolving this issue. We hope to have this issue resolved shortly.
  6. ShallowTech Win User

    Couldn't redeem diamonds

    Same here, I have about 950 and tried to claim a free month of game pass and it is not working. Additionally, it says that I only have until the 15th to exchange! Microsoft Support needs to respond to this or give us rewards or something for our remaining
    gems.

    Everyone needs to up vote this.
  7. Smwutches Win User

    VIP Vault

    What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?



    You'll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You'll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP
    Vault. After this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.
  8. XBLRewards8 Win User

    I need help!

    Hello TOXIC2theHEAD,

    From the transition FAQ:

    What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?

    You’ll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After
    this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.

    Your 556 Gems will be converted to Microsoft Rewards Points when you are fully transitioned into Microsoft Rewards.
  9. Smwutches Win User

    What happens then?

    Per the FAQs:

    What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?



    You'll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You'll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP
    Vault. After this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.
Thema:

Unable to redeem/claim for reward for Gems - Up Vote Please

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