Unable to recover profile on 360 even with my password and email which I can sign in with on ...

I can sign in to xbox.com and the microsoft account and my xone works fine with the same password and email address but i cannot download my 360 profile as ive recently got another one to play old games on ( i did have a 360 and want to access the digital
games ive downloaded and paid for)

Any ideas because i think i’m going nuts here!

:)

 

STILL can't connect to XBL - Error code 80151011

For the past several days i have been unable to sign into my profile due to my xbox suddenly asking for my email and password. I entered them both which were 100% correct, even though it kept coming up with an error. It was suggested to me to change my
password and retry, which i did and now after entering my password i can finally sign in but not into XBL. I get this error code 80151011. This has only been happening since my xbox started asking me for my email & password to sign in....

 

Cant' play backwards compatible games after changing gamertag

I had changed my gamertag on xbox one from a previous gamertag I used for years on xbox 360 and when I try to play backwards compatibility on my xbox one I receive a message saying to log into my xbox 360 account with my old gamertag, which is now different.
When I attempt to sign in with my email address and password, the length of my current password is too long to fit in the allowed character limit of the xbox 360 screen prompt. I also tried to hook up my old xbox 360 to try and sign in or change my gamertag
to my new xbox one gamertag and it lost that profile and I cannot sign in on my 360. Is there any way to link these profiles so I can play backwards compatible xbox 360 games on my xbox one and be able to save them on the xbox one?

 

contact support at 1 800 469 9269 or use https://support.microsoft.com/en-us

If the step above does not solve the issue please contact support at 1 800 469 9269 or use the link: https://support.microsoft.com/en-us

We Ambassadors do not have the tools or means to help in this matter as we are just volunteers

 

Couple things could be going on here

360s do not like passwords longer then 16 characters so if your password is longer then 16 characters then you would need to change it to something less then 16.

Do you have 2 step verification turned on if so you would need to use your app password not your actual password.

 

Thanks i’ll give it a go

 

Just to let you know you’ve totally made my day changing it to 16 letters or less works thank you so very much I really do appreciate your help Matt