"Unable to Recover My Microsoft Account – 'We Couldn't Find an Account with That Username'"

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I’m sorry to hear that your account may have been compromised. We’re here to help you regain access and secure it. Typically, if there's an account request change on your account, like your email address being changed, you will receive an email indicating this change and it will take 30 days before it will be completed. If you receive this email, please check the new email address that you have. They have probably changed the sign-in preferences of your account, thus this error message occurs.

After that, since your email address was changed, you’ll need to use the new email address to submit a request for account recovery at this link: https://account.live.com/acsr. Once you fill out the form, someone from the Microsoft account recovery team will reach out through your email to help you recover your compromised account. Additionally, please avoid leaving any fields blank when filling out the form. If you're unsure about certain information, make your best guess instead.

If you're unsure of the new email address, unfortunately, we won’t be able to recover it directly. However, you can try retrieving your email address here: https://account.live.com/username/recover using the phone number associated with your account.

Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to any accounts.

Hope the information above helps. Let me know if you need further assistance. Thanks!

Also, the gmail.com originally associated with the account still exists but no longer exists in the Microsoft database or whatever. "We couldn't find an account with that username. Try another, or get a new Microsoft account." The email itself isn't hacked, just my Minecraft Java account.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

If I may ask, did you remove the primary email address of your Microsoft account prior to this error?

According to a fellow independent advisor, Diane Poremsky [ M365 MVP ]: You will need to contact Microsoft to have the address restored to the Xbox account.

Use the contact links at the bottom of this article: https://support.microsoft.com/en-us...-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

For reference link: https://answers.microsoft.com/en-us...-account/1ea46aa9-8017-4093-b3d3-669ba76dce50

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I didn't receive any mail from Microsoft regarding my Microsoft account deletion.

I tried filling the recovery form but it said that "The Microsoft account you've entered does not exist"What am i suppose to do i don't wanna lose my microsoft account