Unable to receive redemption code

Discus and support Unable to receive redemption code in XBoX Sales and Promo to solve the problem; I recently purchased Xbox One bundle with choose one of four game free game download. I followed the instructions provided on the website -... Discussion in 'XBoX Sales and Promo' started by misslexirudy, Aug 8, 2016.

  1. misslexirudy
    misslexirudy Guest

    Unable to receive redemption code


    I recently purchased Xbox One bundle with choose one of four game free game download. I followed the instructions provided on the website - xbox.com/name-your-game and have not received an email back with the
    game code to download Rise of the Tomb Raider.

    I've checked all my folders within my outlook and even sent myself a test email. Please help. Thank you.

    :)
     
    misslexirudy, Aug 8, 2016
    #1
  2. skenn11
    skenn11 Guest
    XB Black Ops 3 beta

    Did anyone get to try the beta out on XB yet? Still showing the code redemption site as being down and I'm still unable to get the code entered.
     
    skenn11, Aug 8, 2016
    #2
  3. Darth Jampbell
    Darth Jampbell Guest
    ODST CODE

    The message containing my ODST code was purged before I had the chance to redeem it. I was deployed at the time it was sent out and was unable to redeem it at that time. I am hoping it is still possible to receive a new redemption code.
     
    Darth Jampbell, Aug 8, 2016
    #3
  4. Smwutches
    Smwutches Guest

    Unable to receive redemption code

    Smwutches, Aug 8, 2016
    #4
  5. Smwutches Win User

    Unable to receive redemption code

  6. Mister Beep Win User

    Code issues

    Hey BlackIceMessiah,

    Unfortunately as Mister Maka stated, we're unable to replace codes or provide new codes on the forums. We are able to provide the code you originally received, but if you are getting an error that someone already redeemed, we're unable to assist further.

    Sincere apologies for any frustration this may have caused, and please be sure to avoid posting token redemption codes publicly.
  7. Mister Beep Win User

    nameyourgame

    Hey M4DNlX,

    Unfortunately we're unable to offer assistance with this specific promotion. If you have not received a redemption code, please fill out the form at the bottom of the

    Name Your Game FAQ    .

    We hope this gets sorted soon!
  8. Smwutches Win User

    Not receiving rewards

    The code should be emailed to you within 24 hours of redemption. If you don't receive the code, you'll want to contact customer support for the Microsoft Rewards program via their redemption page.
  9. Smwutches Win User

    Redemption code not received

    Check your order history on the redemption page of the site. It should either list the code there or give the option to resend it. If not, contact Rewards support via the contact link at the very bottom of the Rewards site.
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Unable to receive redemption code

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