Unable to receive points deposit--erroneous billing profiles?

Discus and support Unable to receive points deposit--erroneous billing profiles? in XBoX on Consoles to solve the problem; For over 2 years I have had issues with receiving points from the rewards program and no one can seem to help. I have posted under rewards forums, and... Discussion in 'XBoX on Consoles' started by Gnoll PuP, Jan 31, 2017.

  1. Gnoll PuP
    Gnoll PuP Guest

    Unable to receive points deposit--erroneous billing profiles?


    For over 2 years I have had issues with receiving points from the rewards program and no one can seem to help. I have posted under rewards forums, and chat with support. When I attempt to check my reward points it tells me that my account needs updating.
    When i click the link it takes me to billing info. Under my billing info i have 3 accounts:

    AS- Personal account

    AU- Personal account

    US- Personal account

    The only account I feel I should have is "US-Personal Account"

    Can you remove the other 2 accounts? Nothing should be tied to them and I do not understand how they were created. I would really like to take advantage of promotions and reward points and I cant because of this for over 2 years.

    Thanks in advance for your time.

    :)
     
    Gnoll PuP, Jan 31, 2017
    #1
  2. ironryan18
    ironryan18 Guest
    Unable to deposit points

    I'm unable to deposit my points.

    My billing information is correct.
     
    ironryan18, Jan 31, 2017
    #2
  3. XBLRewards3
    XBLRewards3 Guest
    ​I have over 25,000 Credits​ but they haven't​ deposit​ to my account like 2 months now

    Hi MohamedReeda. Since we are unable to deposit to a credit card on file, per our FAQ:

    How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?

    In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account, you simply need to redeem an Xbox gift card, a Microsoft Points
    card, or a Microsoft Points code with your Microsoft account to begin your account transition.
     
    XBLRewards3, Jan 31, 2017
    #3
  4. Mister Maka
    Mister Maka Guest

    Unable to receive points deposit--erroneous billing profiles?

    Hey there Gnoll PuP.

    Those billing accounts would have been created if you changed regions of your account. Keep in mind that if you purchased games while tied to another region you would receive your Rewards for that region specifically. For assistance with the Rewards program
    you'll need to reach back out on the
    Rewards Forums
    as they're a separate team from us. Thanks for your understanding and patience.
     
    Mister Maka, Feb 1, 2017
    #4
  5. Mister Maka Win User

    Unable to receive points deposit--erroneous billing profiles?

    Hey there Gnoll PuP.

    Those billing accounts would have been created if you changed regions of your account. Keep in mind that if you purchased games while tied to another region you would receive your Rewards for that region specifically. For assistance with the Rewards program
    you'll need to reach back out on the
    Rewards Forums
    as they're a separate team from us. Thanks for your understanding and patience.
  6. XBLRewards3 Win User

    ​I have over 25,000 Credits​ but they haven't​ deposit​ to my account like 2 months now

    Hi MohamedReeda. Since we are unable to deposit to a credit card on file, per our FAQ:

    How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?

    In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account, you simply need to redeem an Xbox gift card, a Microsoft Points
    card, or a Microsoft Points code with your Microsoft account to begin your account transition.
  7. Mister Beep Win User

    I don't receive 10$ for the Fallout 4, not even the message informing the payment

    Hi FlavioNPX,

    Thanks for posting! At this point, all eligible users have received an Xbox Live message detailing the error and have received the appropriate credit on or around June 21st, 2016. You can check to see if you received an Xbox Live Rewards Deposit on that
    date by checking your billing and order history here. If you did not receive an Xbox Live message or deposit from Xbox Live Rewards regarding the $10 credit for the Fallout 4
    pricing error, then unfortunately you did not meet the eligibility requirements and we are unable to further assist.

    Sincere apologies for any frustration that this may have caused.
  8. XBLRewards8 Win User

    Account Deposit

    Hello VividPup5195669,

    Our system is reporting an error depositing since it cannot locate an available Microsoft billing account to deposit into. Since we cannot deposit into a Credit Card or other similar payable account (like paypal, etc.), the deposit fails. This is mentioned
    in our FAQ:

    How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?

    In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account,
    you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.
  9. urnotwutuown Win User

    400 points for 12 mo renewal dashboard promo

    I have checked my billing points history and found no deposits of 400 points or multiple deposits that equal up to 400 points.
Thema:

Unable to receive points deposit--erroneous billing profiles?

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