Unable to purchase?

Discus and support Unable to purchase? in XBoX Games and Apps to solve the problem; I keep getting "Your purchase cannot be completed at this time. Please try again." each time I try and purchase it. a5f155f2-8470-4e63-a7ea-e90e357498fb Discussion in 'XBoX Games and Apps' started by GalaKnight, Apr 28, 2017.

  1. GalaKnight
    GalaKnight Guest

    Unable to purchase?


    I keep getting "Your purchase cannot be completed at this time. Please try again." each time I try and purchase it.

    :)
     
    GalaKnight, Apr 28, 2017
    #1
  2. TexanRage1967
    TexanRage1967 Guest
    Unable to download games

    NM. I needed an XB1 Gold membership. Purchased! Unable to purchase? :D
     
    TexanRage1967, Apr 28, 2017
    #2
  3. Benoit W
    Benoit W Guest
    Unable to download games

    Rеstаrt thе systеm

    Yоu саn rеsеt yоur mоdеm аnd rоutеr by unplugging pоwеr tо bоth fоr аrоund 15 sесоnds. Whеn rеstоring pоwеr, plug thе mоdеm in first, аnd thеn wаit fоr аll оf thе lights оn thе mоdеm tо соmе up. Whеn thоsе аrе аll асtivе, plug in thе rоutеr. Оnсе thоsе lights аrе flаshing nоrmаlly, gо аhеаd аnd sign intо Xbоx LIVЕ, аnd try yоur dоwnlоаd аgаin.
     
    Benoit W, Apr 28, 2017
    #3
  4. onyxishere
    onyxishere Guest

    Unable to purchase?

    Have you tried on both the console and the xbox.com website?
     
    onyxishere, Apr 28, 2017
    #4
  5. GalaKnight
    GalaKnight Guest
    Yes I have. Same thing.
     
    GalaKnight, Apr 28, 2017
    #5
  6. Misses Quinzel
    Misses Quinzel Guest
    Hey there, Gala!

    I'm sorry to see any purchasing issues! I know this was a few days ago. If you're still running into this, can you post back with the error you're receiving at the bottom left of the error (should be bottom right if on the website)? This will help me determine
    what troubleshooting we need to do to get this purchase to go through.

    I look forward to working with you! Unable to purchase? :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
    Insider Program Forums     for help with Insider Program troubleshooting.
     
    Misses Quinzel, Nov 2, 2018
    #6
  7. Mister Gwyther Win User

    xbox live not working

    So, are you unable to connect to LIVE, or just unable to purchase something?
  8. MisterFizzle Win User

    unable to purchase.

    Hey there Freex,

    Sorry to hear you're having issues with your account.

    Onyx has a great suggestion, any error code you see would help us greatly in narrowing down what may be causing the problem.

    If you could also let us know:

    • What are you trying to download?
    • What is your exact error message/code?
    • What exactly are you trying to do when the issue occurs?

    Please let us know and we'll be happy to work with you from there.
  9. onyxishere Win User

    unable to purchase.

    Are you getting an 8 digit error code when you try to purchase items? If so, please post it here.
  10. onyxishere Win User

    Unable to purchase?

    Have you tried on both the console and the xbox.com website?
  11. Smwutches Win User

    Unable to purchase

    Make sure you're using the correct website for your region as well. Check the bottom left corner of the page and you can change regions there.
Thema:

Unable to purchase?

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