unable to purchase xboxlive account for my daughter

agentbeef · Jul 17, 2014

so I go through all the rigmarole of entering all the details under the sun only to be told xbox sign up is unavailable at this time it has been telling me this for nearly a week now and according to the status update purchasing is now up and running can
anyone shed any light I have no error code just the message above.

:)

agentbeef · Jul 17, 2014

Service alert Xbox Store

can someone confirm if this is the reason I am unable to but my daughter an account for xboxlive

BarryMcDermott · Jul 18, 2014

Premium Content is blocked for this user - Minecraft texture pack

Hi, I'm trying to allow my daughter download a texture pack on Minecraft, but I keep getting the error "Premium Content is blocked for this user". So I have given her permission to purchase under her account via my parental account on Xboxlive via my PC.
So it shows that she is allowed to purchase. I've loaded my PayPal account details but it doesn't get that far. I've seen on other threads that there could be a DOB issue with the parents account needing to be over 18. That's not an issue... I've had just
my email account for longer than that! So I can't work out where the problem is. Any help much appreciated!

MaximumExtreme · Jul 18, 2014

Good morning! Do you have any kind of past due payments or anything like that? That could prevent you from purchasing content and other things. I'm gonna post a link below for you to follow all of the troubleshooting steps and hopefully something will work
for you. If it doesn't then there is more info in the link at the bottom to proceed further get you the help you need.

forums.xbox.com/.../153167.aspx

agentbeef

can someone confirm if this is the reason I am unable to but my daughter an account for xboxlive

MaximumExtreme

Good morning! Do you have any kind of past due payments or anything like that? That could prevent you from purchasing content and other things. I'm gonna post a link below for you to follow all of the troubleshooting steps and hopefully something will work
for you. If it doesn't then there is more info in the link at the bottom to proceed further get you the help you need.

forums.xbox.com/.../153167.aspx

At the Nozzle

She may have accidentally removed it from the console. You can simply add it back.

Follow these steps:

Add your Microsoft account on an Xbox One console

You can add your Microsoft account to any Xbox One console. Here's how:

Press the Xbox button to open the guide.
Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.
Enter the email address for the Microsoft account that you want to add, and then select Enter.

Important Make sure that you do not select Get a new account, unless that’s what you want to do. If you select this, you will create a brand-new Microsoft
account.

If you’ve forgotten which email address is associated with your Microsoft account, see the Lost Account Solution.
Enter the password for your Microsoft account that you want to add, and then select Enter.
Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.
Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox One console.

Best,

Nozzle

Mr daffypyle

It is possible that you're trying to login the child account using the parent device or computer. To properly isolate this issue, we'd like to ask some questions:

Are you trying to log into the child account using the child's device or computer?
Have you tried removing the child account from the family account and add it again?
Have you tried logging in the child account to other computer to check if the credentials are correct?

bad devotions

When will Microsoft fix this? It's been going on too long now. My daughter is unable to log into her account be sugar of this closed loop bug.

unable to purchase xboxlive account for my daughter