Unable to Purchase Xbox Partner Center

Hi Baih, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I truly am sorry to hear that.

You need to contact support.

Please enter this link:

https://support.microsoft.com/help/28808/microsoft-store-contact-support

You can also request a callback or try the Virtual Agent.

https://support.microsoft.com/home/contact

To use the Virtual Agent:

https://vsa.services.microsoft.com/v1.0/

I hope this helps.

Hello joop krekel,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are looking for answers about your billing concern for developer's account. We recommend you contact the support so they may provide you with support options. Please use this article as guide in contacting support:

Get support in Partner Center - Partner Center | Microsoft Learn

Learn more here:

Get around Partner Center - Partner Center | Microsoft Learn

Developer accounts in Partner Center - Windows apps | Microsoft Learn

We hope that helps!



Sincerely,



Xbox Forum Moderator

Microsoft Community

We do not handle marketing or advertising information for the Xbox platform from here. If you're interested in publishing a game or starting a professional relationship with Xbox and your studio or company, you may be able to start by learning more about the Microsoft Partner Center.

Thanks for your help Ezra. But my problem is not with aliases. My problem is to connect my Xbox to my Partner Center account. I don't know why but the Partner Center took a old alias to the Agreement for Windows & Xbox. And I can't change it in the Partner
Center. I guess, because of that, I can't link my Xbox to the account because my Xbox uses my new email account. I guess.

Hi SVLDM

Thank you for posting to the Microsoft Community.

We understand that you need help with your Xbox Developer Mode activation. Partner Center has their own dedicated team support that can further assist when it comes to this kind of issue.

To contact them, visit this support article that will guide you, how to connect with their dedicated team support. Learn more: Get help and contact support in Partner Center - Partner Center | Microsoft Learn

Regards,

Microsoft Community Moderator