Unable to purchase xbox game pass ultimate

Hello dannyheaton,

Thank you for posting on the Xbox forums. We understand that you canceled Xbox Game Pass Ultimate and now your son is unable to use Xbox Live Gold.

Xbox Game Pass Ultimate is three different subscriptions in one. It includes Xbox Live Gold, Xbox Game Pass and Xbox Game Pass for PC. If you cancel Xbox Game Pass Ultimate, you lose access to all three of these subscriptions. That is why your son is unable
to use Xbox Live Gold features.

Generally, users will upgrade their Xbox Live Gold subscription to Xbox Game Pass Ultimate. This will convert your Xbox Live Gold time to Xbox Game Pass Ultimate time. If you cancel Xbox Game Pass Ultimate after upgrading, you must

purchase an Xbox Live Gold subscription in order to continue using online features for your console. We hope this information helps
dannyheaton!

Nothing works still unable to use xbox game pass ultimate.

Did you purchase Game Pass for PC, Xbox Game Pass, or Game Pass Ultimate? Only Ultimate includes EA Play.

No. If you purchase just Xbox Game Pass, then you would need Xbox Game Pass Core (new name for Xbox Live Gold) to play online multiplayer. If you purchase Xbox Game Pass Ultimate, then it would cancel your Xbox Live and convert it to Game Pass Ultimate and add it on to your Game Pass Ultimate. Any remaining time will convert to Xbox Game Pass Ultimate time at a ratio of 3:2 and be rounded up to the next full day. For example, 90 days remaining of Xbox Game Pass Core or PC Game Pass will convert to 60 days of Xbox Game Pass Ultimate time.

You can add the 24 months of Ultimate to your existing subscription as long as it won't go over 36 months. If it were to go over the 36 months, you would need to wait until you have 12 months or less remaining on your subscription before redeeming the 24
months of Ultimate.

https://www.xbox.com/en-US/xbox-all-access#faq

An Xbox All Access purchase includes 24 months of Xbox Game Pass Ultimate. So, what happens if I have an existing Xbox Game Pass and/or Xbox Live Gold membership when I purchase a console with Xbox All Access?

If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate membership and added to your Xbox
Game Pass Ultimate membership up to a maximum of 36 months. Xbox Game Pass Ultimate memberships are limited to 36 months.

If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Ultimate membership through Xbox All Access. You will be unable to redeem with more than
12 prepaid months of Xbox Game Pass Ultimate.