Unable to purchase The Division?

I've spent the last 15 minutes trying to pre-order The Division. Each time it says "something went wrong" and gives me a different error code each time. Same thing on Smartglass and the Xbox site itself. Can anyone help? I have tomorrow off and don't want
to spend half of my day installing a game. These service outages lately are starting to make me uneasy about paying a subscription.

:)

 

unable to purchase.

Hey there Freex,

Sorry to hear you're having issues with your account.

Onyx has a great suggestion, any error code you see would help us greatly in narrowing down what may be causing the problem.

If you could also let us know:

• What are you trying to download?
• What is your exact error message/code?
• What exactly are you trying to do when the issue occurs?

Please let us know and we'll be happy to work with you from there.

 

unable to purchase.

Are you getting an 8 digit error code when you try to purchase items? If so, please post it here.

 

I had the same exact thing happen. It took my money. Support said there was a problem with currency and they wpuld call me back at 830pm. No call. So I called at 915pm. The lady tells me that time that ot shpws my purchase failed and she will refund
my money. She cant get the refund to work. Asks a "supervisor" and they say that i have the game I just cant get the license till after midnight. Ok. Whatever. 1203pm.... I go to download the Division...still says I have to pay. Low and behold, my funds
are back but its after 1200 so no pre-order bonus. What does support say... Oh we see the failed purchase but per policy we dont guarantee service. Look you @&!&÷8÷... This was service... This was a transaction. So you are telling me you dont gaurantee
that if I give you MY money you will give me the product I pay for? Wth? Service is one thing....a transaction of funds between parties for goods in exchange... Note GOODS, is completely different. So what do I get? A measly free month of xbox live. Live?
Sobwhat that month your giving away the division bonus items?? How is that equal? I just bought a year....whats one month? Why am I not playing with my other friend right now that were able to do the exact thong I just did today......but successfully??
I will be contacting UbiSoft and I will have my attorney look over this "policy" and you all better hope to God you are covered. Cause I wasted my whole night while you divked me around and waited till after midnight to refund my money. I will have these
reps jobs and Major Nelsons while Im at it. Say hello to the new face of Xbox. One who treats customers justly when we mess up majorly.

 

Yeah I know there are typos.... You try typing all that while furious.

 

Hello I know type upset about the issue I would be to, but they had a lot on there booka got to think of it this way hundreds of thousands of people are downloading all at once that is a huge server load things happen yes but sometimes you have to look
at the big picture people calling in because they can't downlIad as well all at one time they have a job policy to follow just like we have to follow the law, same thing so please cut the staff that makes this website and microsoft din as smooth add it does
yeah there is bad days everyone had them so will they. There not god nor perfect. .....