Unable to purchase Red Dead Redemption on Xbox One

Discus and support Unable to purchase Red Dead Redemption on Xbox One in XBoX Games and Apps to solve the problem; I already contacted Chat Support named Christine, My account is good, credit cards are good. We already checked the Region and it has been set to... Discussion in 'XBoX Games and Apps' started by Gee Scrilla, Aug 16, 2016.

  1. Gee Scrilla
    Gee Scrilla Guest

    Unable to purchase Red Dead Redemption on Xbox One


    I already contacted Chat Support named Christine, My account is good, credit cards are good. We already checked the Region and it has been set to California. Still, when I Purchase Red Dead Redemption, system is saying "Sorry , cannot complete the
    process." Is there anything that you can do?

    :)
     
    Gee Scrilla, Aug 16, 2016
    #1
  2. ghysrhm
    ghysrhm Guest
    Unable to buy Xbox 360 game on Xbox one

    Hi, trying to buy Red Dead Redemption game on Xbox one and getting the following error message when trying to pay with my credit card: "unable to complete your purchase for the moment, please try again layer. "

    Can you please help?
     
    ghysrhm, Aug 16, 2016
    #2
  3. The Dukenator
    The Dukenator Guest
    The Dukenator, Aug 16, 2016
    #3
  4. ISirProdigy007
    ISirProdigy007 Guest

    Unable to purchase Red Dead Redemption on Xbox One

    Hi,

    search Red Dead Redemption on the search bar above and try and buy it on the website see if you get that error.

    Have a great one
     
    ISirProdigy007, Aug 16, 2016
    #4
  5. Gee Scrilla
    Gee Scrilla Guest
    I have tried buying the product on my iPhone, Xbox One, and laptop but all said the same thing.
     
    Gee Scrilla, Aug 17, 2016
    #5
  6. EggsBoxJuan
    EggsBoxJuan Guest
    Hi, are your account region and actual physical locations the same ? If those don't match you will have problems.
     
    EggsBoxJuan, Aug 17, 2016
    #6
  7. gds1972
    gds1972 Guest
    Hi

    Can you please confirm if you are using Xbox Live credit or a registered card to try and make this purchase? As far as I'm aware you need a card registered against your Xbox Live account to purchase Xbox 360 content on anything other than a 360 console.
     
    gds1972, Aug 17, 2016
    #7
  8. Gee Scrilla
    Gee Scrilla Guest

    Unable to purchase Red Dead Redemption on Xbox One

    I will check both those things and get back to both of you, thank you for you guys helping!
     
    Gee Scrilla, Nov 2, 2018
    #8
  9. HomegrownSilky Win User

    Red dead online

    Firstly, the retail full version of Red Dead Redemption 2 on disc already includes Red Dead Online so unless you have transitioned to a digital only console, you wouldn't need to purchase it again.
    Secondly, which digital version did you purchase? There is the full game Red Dead Redemption 2. There is also Red Dead Online, which is obviously the online part. And then there is Red Dead Redemption 2: Story Mode, which is just a DLC for Red Dead Online (owning Red Dead Online is required) which allows you to play the single player campaign.
    Please check your purchase history to see which one you have purchased.
  10. XBF - Tali Win User

    Can’t play Red Dead Redemption 2 story mode with game pass

    Hello x23 Hyper 23x,

    Thank you for reaching out to us about your issue!

    As of September 13, Red Dead Online has now been removed from Xbox Game Pass. Red Dead Redemption 2: Story Mode is downloadable content for Red Dead Online and was not included with Game Pass. Therefore, you would have had to purchase it in order to access it.

    For our users that have purchased Red Dead Redemption 2: Story Mode and are no longer able to access it, you will have to purchase Red Dead Online as it is a requirement.

    Currently you are able to purchase Red Dead Online, Red Dead Redemption 2: Story Mode & Red Dead Redemption 2 (which bundles both the story mode and online)

    [Let us know if this answered your question by tapping "Yes" below]
    Hello everyone!

    As stated, Red Dead Online has been removed from Xbox Game Pass as of September 13th. If you have purchased Red Dead Redemption 2: Story Mode and are no longer able to access it, you will have to purchase Red Dead Online.

    Locking this thread since the answer has been provided. If there are further questions regarding Red Dead Redemption 2, please post a new topic.

    Thank you!

    -Tali
  11. XBF - Dom Win User

    Can’t play Red Dead Redemption 2 story mode with game pass

    Hello x23 Hyper 23x,

    Thank you for reaching out to us about your issue!

    As of September 13, Red Dead Online has now been removed from Xbox Game Pass. Red Dead Redemption 2: Story Mode is downloadable content for Red Dead Online and was not included with Game Pass. Therefore, you would have had to purchase it in order to access it.

    For our users that have purchased Red Dead Redemption 2: Story Mode and are no longer able to access it, you will have to purchase Red Dead Online as it is a requirement.

    Currently you are able to purchase Red Dead Online, Red Dead Redemption 2: Story Mode & Red Dead Redemption 2 (which bundles both the story mode and online)

    [Let us know if this answered your question by tapping "Yes" below]
  12. HomegrownSilky Win User

    HELP NEEDED ASAP

    Are you sure that you purchased the full Red Dead Redemption 2 and not just the Red Dead Redemption 2: Story Mode. If you purchased the Story Mode, then you need to own Red Dead Online in order to play it. Story Mode is just DLC for Red Dead Online and cannot be played or installed without Red Dead Online.
  13. HomegrownSilky Win User

    Owned red dead redemption 2

    Did you purchase the full game Red Dead Redemption 2 or did you purchase Red Dead Redemption 2: Story Mode, which is an add-on for Red Dead Online? If you purchased Story Mode, then you need to purchase Red Dead Online to keep using the add-on. Story Mode is not a stand alone game. Red Dead Online used to be on Game Pass but was removed back in September.
Thema:

Unable to purchase Red Dead Redemption on Xbox One

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