Unable to purchase or download anything

Discus and support Unable to purchase or download anything in XBoX Games and Apps to solve the problem; Hello, I've recently bought an xbox one and I've had an xbox 360 for as long as I can remember. I've never done anything bad as I don't really like to... Discussion in 'XBoX Games and Apps' started by Darkhawk7083, Jun 29, 2016.

  1. Darkhawk7083
    Darkhawk7083 Guest

    Unable to purchase or download anything


    Hello,

    I've recently bought an xbox one and I've had an xbox 360 for as long as I can remember. I've never done anything bad as I don't really like to use my mic when I play online and what not. Recently I haven't been able to purchase anything including gold membership.
    My privacy settings are fine as I have triple checked them and I have a good reputation according to enforcement.xbox.com. So I don't understand, is there something I'm missing? Did I do something wrong? Any help would be appreciated

    :)
     
    Darkhawk7083, Jun 29, 2016
    #1
  2. Unable to purchase anything

    Greetings, aX Genetiicz. Sorry to hear you're having a billing difficulty. Can you please do me a favor and create a new thread detailing out your situation? This will enable us to help you with your individual situation. Thanks in advance!
     
    Mister Darcy-9112DFBA-C8F5-4A28-894C-8B6135A0967B, Jun 29, 2016
    #2
  3. Meevil101
    Meevil101 Guest
    Unable to purchase anything

    I can't actually believe this is the only response I got.
     
    Meevil101, Jun 29, 2016
    #3
  4. maxen
    maxen Guest

    Unable to purchase or download anything

    Do you get any error message?

    Also check https://billing.microsoft.com to verify your account is in good standing and there doesn't say anything about an outstanding balance. In the case of the outstanding balance, it might be
    best to speak with Phone Support if you are unable to resolve it yourself -
    support.xbox.com/contact-us


    Let us know how you get on.
     
    maxen, Jun 29, 2016
    #4
  5. maxen Win User

    Unable to purchase or download anything

    Do you get any error message?

    Also check https://billing.microsoft.com to verify your account is in good standing and there doesn't say anything about an outstanding balance. In the case of the outstanding balance, it might be
    best to speak with Phone Support if you are unable to resolve it yourself -
    support.xbox.com/contact-us


    Let us know how you get on.
  6. Mister Darcy-9112DFB Win User

    Unable to purchase anything

    Greetings, aX Genetiicz. Sorry to hear you're having a billing difficulty. Can you please do me a favor and create a new thread detailing out your situation? This will enable us to help you with your individual situation. Thanks in advance!
  7. Meevil101 Win User

    Unable to purchase anything

    I can't actually believe this is the only response I got.
  8. maxen Win User

    Unable to purchase anything

    Hi there,

    If you have the exact error code that would be tremendously helpful in offering solutions.

    However, if it is the case that you are trying to do this from the web, could I suggest you instead try from an Xbox 360? The web store does not yet support the use of the currency in the Microsoft Account (since the switch away from Microsoft Points) whereas
    this operation can be completed from the console.

    Let us know if that works, or if you are already trying this from a console when the error code appears.

    Again, giving us the error code itself would be enormously helpful in resolving this for you.
  9. Smwutches Win User

    Unable to purchase anything.

    You'll want to contact support and speak to billing. Http://support.xbox.com/contact-us
Thema:

Unable to purchase or download anything

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