Unable to purchase games from the Xbox App on Windows 10 Mobile

Hello there! I have also informed Xbox Twitter Support for this issue but I would also like to create a thread here for reference and/or updates.

Since the initial launch of the Xbox App, we were able to purchase games directly from the App. However, with the latest updates, you've made it so that the Xbox Store is no longer inside the Xbox App, but it rather opens the Windows Store when used in a
Windows device (Android and iOS users do not have that "problem").

The idea of using the Windows Store is awesome and personally I'm all in for it, but there is a rather important problem. When using the UWP Xbox or Xbox (Beta) app on Windows 10 Mobile, and attempt to purchase any game, it opens the Windows Store just like
the PC version but the "Buy" button is always greyed out and we cannot make a purchase from the store. This happens to all Windows 10 Mobile users!
This has to be addressed because it currently blocks us from purchasing games on our mobile phones. At this point I would like to point out that we can buy all these games normally in the Windows 10 Store on PC, the problem only exists for the
Windows 10 Mobile devices.

Here is a screenshot for reference where you can clearly see that the buy button is unavailable:



Thanks for your time!

:)

 

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Hi,

We appreciate every feedback from our valued customer. Regarding with this concern, we highly recommend that you send this as a feedback and suggestion using our Feedback Hub. To proceed, kindly refer to this

link.

If you need further assistance, feel free to post anytime.

 

Thanks for the reply, I would rather view this as a malfunction, a feature (the ability to purchase games) is now broken so it's not a feedback request rather than a restoration of a broken feature. I don't see why Android and iOS users are able to do something
that Windows users can't. It's Microsoft's same OS. I will indeed post it in the feedback as you suggested but this is clearly a support issue to me.

 

Here is the Feedback link. Feedback Hub - Windows Insider If anyone at Microsoft can take care of it we would be grateful, thanks!