Unable to purchase game - "We can't process your payment"

Discus and support Unable to purchase game - "We can't process your payment" in XBoX on Consoles to solve the problem; Trying to purchase Forza Motorsport 6. Logged in via web browser, confirms account has Gold subscription so price is £25. Goes through all steps,... Discussion in 'XBoX on Consoles' started by Canny Jon, Dec 28, 2016.

  1. Canny Jon
    Canny Jon Guest

    Unable to purchase game - "We can't process your payment"


    Trying to purchase Forza Motorsport 6. Logged in via web browser, confirms account has Gold subscription so price is £25. Goes through all steps, confirms Account has a balance of £46.64 - Click buy and says:

    Contact Microsoft Support

    We can't process your payment

    km4mjS57ZPgMpMPI.0.12

    2016/12/28 - 12:37:11 UTC

    Tried this several times yesterday and again today - still the same. The offer expires in 21 hours.

    :)
     
    Canny Jon, Dec 28, 2016
    #1
  2. Chyrola Cuello
    Chyrola Cuello Guest
    we can't process your payment

    Communicate with your bank, they may be rejecting the purchase.
     
    Chyrola Cuello, Dec 28, 2016
    #2
  3. Mister Mascot
    Mister Mascot Guest
    ''We can't process your payment''

    Hey there,

    It sounds like you've already been in contact with Xbox Support via chat or phone. They have the best information, so you might want to contact them again for further information.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, Dec 28, 2016
    #3
  4. onyxishere Win User

    ''We can't process your payment''

    Sorry to hear it. If support are unable to assist then you should contact your bank to find out if there are any blocks on the card. In the meantime, if you haven't done so already you should look into setting up a paypal account for your purchases.
  5. TheDreamyWriter Win User

    we can't process your payment

    But if I remove my payment, what about my xbox live gold subscription ? If the problem is buying something, i won't be able to buy it again and i won't be able to play.

    Even if i can buy my subscription, i will have to pay it again ?
  6. TheDreamyWriter Win User

    we can't process your payment

    I tried a lot of time, no answer on twitter, no answer by phone. I don't know what to do.
  7. Smwutches Win User

    we can't process your payment

    You will need to contact support and speak to billing. http://support.xbox.com/contact-us
  8. slackadelic Win User

    We can't process your payment

    They were experiencing an issue with this last night, but I believe it is fixed.

    Make sure your payment method on your microsoft account is up to date etc.

    If all else fails, you should reach out to support.
Thema:

Unable to purchase game - "We can't process your payment"

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