unable to purchase game using CSV

If you're trying to purchase something that costs more than what you have in your Currency Stored Value (CSV), then you'll need to use a different payment method.

If you'd like to split the payment between say, a credit card, and the remainder of your CSV, you can do that too. Simply select your credit card as the payment instrument to be used for the purchase, and you'll get a pop-up that asks if you want to use
whatever's in your CSV.

Hey there!

Thanks for the support message.

To add to Smwutches answer, you can not use CSV (currency stored value) to purchase any type of Xbox LIVE Membership because by default, auto-renewal turns on, and CSV is not a valid payment instrument for a recurring payment.

Cheers!

If you purchase a csv (currency stored value) ppc, which is added to your Microsoft account, you can then purchase games, add-ons, etc. without adding a credit card to your account. However, you CAN NOT purchase an xbox live subscription with a csv ppc.
You MUST purchase an Xbox live ppc to add a 1-month, 3-month, or 12-month subscription.

Hey guys -

If you purchased CSV to purchase Destiny: Rise of Iron, check out
Mister Beep's sticky thread to see which edition you should purchase.

Let us know how it goes!

Hey there!

Thanks for the support message.

Apologies, but at this time CSV (Gift cards) AKA account currency can not be used to purchase an Xbox Gold Membership. This is actually why Microsoft offers the option to purchase Gold pre-paid cards. You can still use the currency to purchase Games, music,
movies, etc.

Cheers!