Unable to purchase game from Xbox one store nor Windows 10

TwOm1x · Nov 23, 2016

Hi,

I have Microsoft account and now located in Japan

I'm unable to to purchase Forza Horizon 3 in xbox one store nor WIndows 10 Store apps

Tried to do wsreset, signout>signin back but no luck.

here is my gamertag :

in Xbox one error:

Try that again

Something happened on our end. Waiting a bit might help.

yLaZuFyaLUy0qNmb.30.1.13

2016/11/23 - 14:46:35 UTC

If from windows Store

Try that again

Something happened on our end. Waiting a bit might help.

4/jwCk/vl0mVjQHz.47.11

2016/11/23 - 15:03:57 UTC

I have been trying this for like 20 times, but no luck.

I think there is something wrong with my account

maybe my account is locked?

:)

maxen · Nov 23, 2016

Forza Horizon 3, Microsoft Store and Windows 10 built in store differ?

The Microsoft Store offer is only for purchases through the Microsoft Store, which is different from purchasing through the Windows 10 Store. Usually Microsoft Store purchases are only physical copies of the game, which may have been eligible for a $10 discount
on future purchases from the Microsoft Store, but this is separate from the digital-only Windows 10 Store.

Hope this helps clarify things.

im_beecee · Nov 23, 2016

Forza Motorsport Ultimate Edition from Windows store

Am i right to Think that it comes with 2 codes one for Windows amd one for XB1?
Click to expand...

If you purchase directly from either the Windows store or Xbox store, the game will then just be available to download/install without codes.

From the
Xbox Play Anywhere FAQ:

When you buy an Xbox Play Anywhere digital game through the Xbox Store or the Windows Store, it’s yours to play on both Xbox One and Windows 10 PC at no additional cost. To take advantage of Xbox Play Anywhere, you will need to have installed the Windows 10
Anniversary Edition update on your PC, as well as the latest update on your Xbox One console. Then, simply log into your Xbox Live/Microsoft account and your Xbox Play Anywhere games will be available to download. On your Xbox One, games will show as “Ready
to Install” under “My Games and Apps”. On your Windows 10 PC, games will appear in “My Library.”

Miss Bijoux · Nov 24, 2016

Hey there -

Sorry to hear about the issue. For account/billing related issues, you'll want to reach out to >>phone team<< for further
assistance. We are unable to assist with those as these are public facing forums.

Feel free to keep us posted.

Miss Bijoux

Hey there -

Sorry to hear about the issue. For account/billing related issues, you'll want to reach out to >>phone team<< for further
assistance. We are unable to assist with those as these are public facing forums.

Feel free to keep us posted.

maxen

The Microsoft Store offer is only for purchases through the Microsoft Store, which is different from purchasing through the Windows 10 Store. Usually Microsoft Store purchases are only physical copies of the game, which may have been eligible for a $10 discount
on future purchases from the Microsoft Store, but this is separate from the digital-only Windows 10 Store.

Hope this helps clarify things.

StuartATrueRed

Did you purchase the game on disc or a digital copy from the Microsoft store? If it was a disc, then you will have to pay for the game again, as Xbox Play Anywhere only works with digital games. If it was a digital copy from the Microsoft Store, then logging
in on Windows 10 with the same account that purchased will let you download it to your Windows 10 device.

Timequill18866

I bought the game through the Microsoft store on my laptop, which keep in mind has been through a factory reset. But I was to believe it would stay linked to the same account, of which neither the password nor the email has changed. I have two versions purchased
of the game, one on my xbox, which is labled "Minecraft" and one that used to be on this laptop, purchased through the Microsoft store, labled "Minecraft Windows 10 Edition."

Also thanks for taking time to respond

Dolenz64

Same thing happened to me. I purchased the game but the system got an error at the end of the transaction. I did get confirmation e-mails from both MS and Paypal confirming the transaction. The store page says that I own it but there is no install option.
It is not under all apps on the PC nor is it under My Games in the Windows 10 Xbox app.

Unable to purchase game from Xbox one store nor Windows 10