unable to purchase from xbox market place

DraconemLupus · Dec 31, 2013

when I try to purchase anything from the market place I receive the message " can't authorize the selected payment option". I have tried adding a new payment option as suggested but no luck. I have enough in my debit account. Any ideas anyone? Thanks in
advance

:)

leebee0772 · Dec 31, 2013

Unable to download destiny expansion pack on 360

Any help greatly appreciated, unable to download destiny dlc, no option on market place, go into game, click on purchase and xbox message saying no content available??

FutureDP · Dec 31, 2013

Unable to purchase on Xbox Live Market place

this happened to me, you should try buying via. online if that's not working, i always like to check when you go purchase Microsoft Points. just check it it's pretty easy ★★★★

Hope this helped.

RiposaurusRex · Dec 31, 2013

That could be due to a few reasons. Possible outstanding balance on the account, the payment option may be banned in the system, your financial institution may be blocking Microsoft from pulling from you account, its hard to pin point exactly what the issue
could be. I would suggest getting in contact with Xbox support so they can take a look at what could be causing your problem. The phone number is 1-800-469-9269 for United States and Canada. Hope all works out for you.

RiposaurusRex

That could be due to a few reasons. Possible outstanding balance on the account, the payment option may be banned in the system, your financial institution may be blocking Microsoft from pulling from you account, its hard to pin point exactly what the issue
could be. I would suggest getting in contact with Xbox support so they can take a look at what could be causing your problem. The phone number is 1-800-469-9269 for United States and Canada. Hope all works out for you.

StripperGrandpa

I'm also having this same issue. I recently purchased off the market place and from the start was unable to get any achievement points

FutureDP

this happened to me, you should try buying via. online if that's not working, i always like to check when you go purchase Microsoft Points. just check it it's pretty easy ★★★★

Hope this helped.

Tinman2712

Hi I'm unable to buy anything on market place in my xbox series x. The buy and download option it not highlighted on everything on market place plz help

MisterFizzle

Hey there Kiaoku,

Sorry to hear you're having issues purchasing your DLC.

What error message are you getting with that code and are you 100% sure that is the exact code you're seeing?

You're right, I'm not finding anything on that code and I can't even find anyone else who has mentioned having it in the past.
Are you able to download other things from the marketplace like demos or trial arcade games?

Please let us know and we'll work from there. You may end up needing to contact
Phone Support for further assistance as this may be a billing issue.

unable to purchase from xbox market place