Unable to Purchase Digital Games from Xbox Store

Discus and support Unable to Purchase Digital Games from Xbox Store in XBoX on Consoles to solve the problem; Hi, For the last few days I've been unable to purchase any digital games from the Xbox store - this includes trying through a desktop web browser,... Discussion in 'XBoX on Consoles' started by MissHelenJune, Apr 1, 2019.

  1. Unable to Purchase Digital Games from Xbox Store


    Hi,

    For the last few days I've been unable to purchase any digital games from the Xbox store - this includes trying through a desktop web browser, using a mobile device, and trying to buy through the console store itself. I can add items to my cart but when
    I'm asked to pick a payment method I get messages saying there has been an error, usually along the lines of
    "Try that again. Something happened on our end. Waiting a bit might help."

    I've tried talking to customer services through the online chat twice. The first time they told me my account had been randomly selected for a security review and my ability to purchase would come back in eight hours - it did not. I then contacted them again
    and got another rep who told me there was a security concern with my account, so my attempted purchases had been put on hold, and that I would get an email update on this. Another day has gone and I still haven't heard anything.

    I'm getting really tired of this, it's the weekend after pay day, I had games I was holding out to buy and play this weekend and now I have no idea if I'll ever be able to buy anything digitally again. While the customer service people I've spoken to have
    been lovely I don't feel like anything is being done and I'm frustrated.

    I've tried removing and re-adding my payment options. I've checked my privacy/security settings (I'm the only user on this console so there are no purchasing restrictions in place and never have been). I've tried buying a top-up card and seeing if it would
    let me use credit on my account but that hasn't worked either.

    If anyone has any ideas - or if Microsoft would like to fix this problem - I would be exceptionally grateful.

    Many Thanks,

    Helen

    :)
     
    MissHelenJune, Apr 1, 2019
    #1
  2. Josh With Dosh Win User

    Unable to Purchase Digital Games from Xbox Store

    This would have to be dealt with Microsoft, due to the nature of this..
  3. Atherza Win User

    Unable to Purchase Digital Games from Xbox Store

    I'd recommend to contact support, and remember to take notes and reference numbers of what they say. I hope your account will be sorted soon.
  4. XBF Lance J Win User

    Unable to Purchase Digital Games from Xbox Store

    Hey Helen,

    Thank you for reaching out. We understand you have been unable to make purchases on the Microsoft Store due to an on going error message. Make sure there are no discrepancies under your

    Billing Profile
    . In order to further investigate what is going on with the account, you will need to get in contact with one of our Account Specialists at

    Xbox Support
    . They are the only ones with the tools to access your account.
  5. Mister Beep Win User

    Missing Vegas and Vegas 2 download codes

    When did you purchase Rainbow Six Siege from the Microsoft Store? Was is digital or the physical version? The digital pre-order promotion ended last year, and is no longer available. If you purchased the physical version, the game codes would be located
    inside assuming the version you received was specially marked to include those two games.

    If you did not purchase the digital version, we recommend reaching out to
    Microsoft Store Support
    specifically for clarification on if the version you purchased includes the older games. We are unable to assist with physical purchased through the Microsoft Store or promotions unless they were digital games purchased through the
    Xbox Store.

    Feel free to keep us posted!
  6. VanishedIvania Win User

    Missing Vegas and Vegas 2 download codes

    When did you purchase Rainbow Six Siege from the Microsoft Store? Was is digital or the physical version? The digital pre-order promotion ended last year, and is no longer available. If you purchased the physical version, the game codes would be located
    inside assuming the version you received was specially marked to include those two games.

    If you did not purchase the digital version, we recommend reaching out to
    Microsoft Store Support
    specifically for clarification on if the version you purchased includes the older games. We are unable to assist with physical purchased through the Microsoft Store or promotions unless they were digital games purchased through the
    Xbox Store.

    Feel free to keep us posted!
    It was a physical copy of the game from the mircosoft store that was specifically marked to include those two games. No game codes were inside despite game cover clearly marking it to have them
Thema:

Unable to Purchase Digital Games from Xbox Store

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