Unable to purchase Borderlands season pass

GboroPirate · Dec 24, 2014

Since Tales from the Borderlands season pass is on sale, I was trying to purchase, however, when I select option to purchase, it asks me to add billing info. My billing info is already on my account. If I try to purchase any other item, it works fine.
If I go through and add billing info, it returns me to the screen and asks me for billing info again.

:)

Bryngelssen · Dec 24, 2014

Xbox Marketplace code redeemed incorrect content

I purchased a code for the Borderlands Pre-Sequel Season Pass, but when redeemed, it unlocked the Borderlands 2 Season Pass (which I already owned).

commerce.microsoft.com has no record of this purchase because it was bought from Best Buy, not Microsoft directly.

Demon Ripper · Dec 24, 2014

telltales game tales from the borderlands collection

I purchased the telltales game tales from the borderlands collection which is supposed to come with the season pass so you can get the in game items for borderlands the pre sequel the keeps asking me to purchase the season pass to unlock those items read
on a diffrent post that season pass would show up when new episodes come out but I think all the episodes are out already would like help resolving this problem

maxen · Dec 25, 2014

Is this on Xbox.com, the Xbox One console or Smartglass?

Could you start by trying to complete the purchase using any of the other of those three methods?

Let us know how you get on.

GboroPirate · Dec 25, 2014

I've tried using the xbox one and Smartglass. Was having same issue on both methods.

maxen · Nov 1, 2018

Can you log in at Sign in to your Microsoft account and verify that there are no issues with the payment method?

Bryngelssen

I purchased a code for the Borderlands Pre-Sequel Season Pass, but when redeemed, it unlocked the Borderlands 2 Season Pass (which I already owned).

commerce.microsoft.com has no record of this purchase because it was bought from Best Buy, not Microsoft directly.

Garou24

This is a know issue as stated above, since these forums and Telltale Games' forums have been riddled with this very same question since day one. However there is still something to be resolved!

When purchasing the Telltale bundle it states you will receive the whole games for Walking Dead Season 1, Walking Dead Season 2, Wolf Among Us. It also States you will receive the First episode of Game of Thrones, the Game of Thrones Season Pass, First Episode
of Tales of the Borderlands and the Tale of the Borderlands Season Pass.

I purchased this bundle along with everyone else for the xbox one, even though I have all these games on the xbox 360, I enjoyed them enough to buy them again. When purchasing the bundle all the games showed up in my Games and Apps download queue. Everything
EXCEPT Tales of the borderlands season pass. All the games downloaded and installed. Walking Dead seasons 1 and 2 and the Wolf Among Us all were complete seasons when purchased, so they download as a full game with no addons. Only Game of Thrones and Tales
of the Borderlands required anything extra and that was the Season Pass for both games. Game of thrones downloaded the Season Pass and when I check the season pass in the Xbox Store, it shows up as free and manage, since I have it flagged on my account as
being purchased. When I enter the Game of Thrones game and go to the download content, it shows all the rest of the episodes as upcoming and show them as being free and states I am a Season Pass holder. This is working correctly, that is how all these games
should look with a Season pass.

When I look at the Tales of the Borderlands Season pass in the Xbox Store, it states I must pay $14.99 to purchase, not showing free/manage like the Game of Thrones Season Pass. When I enter the Tales of the Borderlands game and go to download content, it
shows all the upcoming episodes and needing to be purchased and show a price for them and also the Season Pass. Unlike Game of Thrones which is flagged as purchased, it states I must still purchase the episodes or the Season pass again for Tale of the Borderlands.

The Xbox Account, Xbox Store and the game for the Tales of the Borderlands is not showing as flagged for the Season Pass. So unless this is fixed, when the second episode for Tales of the Borderlands arrive in a week or two, myself and other in this situation
will not be able to download it without purchasing it a second time. This is not resolved and ignoring it until it really becomes an issue when the second episode is released is unacceptable.

GboroPirate

I've tried using the xbox one and Smartglass. Was having same issue on both methods.

maxen

Is this on Xbox.com, the Xbox One console or Smartglass?

Could you start by trying to complete the purchase using any of the other of those three methods?

Let us know how you get on.

maxen

Can you log in at https://commerce.microsoft.com and verify that there are no issues with the payment method?

Unable to purchase Borderlands season pass