Unable to Purchase Backwards Compatible Game - Billing Correct, Code Redeemed

Hi,

I've filled out billing information as requested and I've redeemed a code €20, my intended purchase €9.99 (SSX 3 BC). Payment should go to my balance.

I can see my balance is €20, why am I unable to purchase the game?

Thanks.

:)

 

Backwards Compatibility

Yes, you can purchase Xbox 360 games on the Xbox One if they are on the list of backwards compatible titles. Did the declined purchase give an error code or more details? Try looking here for more information

support.xbox.com/.../payment-and-purchases

 

Issues purchasing a 360 backwards compatible game on my Xbox one

Hello,

Recently I have been attempting to claim my copy of lego star wars the complete saga as the monthly free backwards compatible 360 game on my Xbox every time I go to confirm the purchase it says sorry we cannot complete your purchase at this time, please
try again. The same thing happens when I try to purchase the 360 backwards compatible game call of duty 3. I have verified I don't know how many time if all my banking and billing info is correct and have even reset the info a couple times, could this be an
xbox store problem or am I missing something?

Thanks in advance

 

In order to use your account balance for Xbox or Xbox 360 games, you would need to make the purchase from a 360 console. The One store does not recognize the Microsoft account balance as a valid payment option for that type of content.

 

Thanks. I've just checked that now and it's the only option. I'm not sure of the legality of this given that it states on the product that you can buy "Xbox games" with it. Surely that's exactly what this would be.