Unable to purchase backwards compatibility titles from the Xbox One Store

Discus and support Unable to purchase backwards compatibility titles from the Xbox One Store in XBoX Games and Apps to solve the problem; I am unable to purchase Xbox 360 games from the store for use on my Xbox One Elite. When I click continue in the payment screen it states that I don't... Discussion in 'XBoX Games and Apps' started by SN5016, May 14, 2018.

  1. SN5016
    SN5016 Guest

    Unable to purchase backwards compatibility titles from the Xbox One Store


    I am unable to purchase Xbox 360 games from the store for use on my Xbox One Elite. When I click continue in the payment screen it states that I don't have a valid payment option despite having made purchases in the past for regular Xbox One games. When
    I click Change Payment Option It tries to get me to put in Billing Information for the United Kingdom, as I am from the Republic of Ireland my address and most importantly my post code won't work. I should also mention that the same thing happens on my Xbox
    360 when I try to make a purchase on that but it also tells me that the post code I entered doesn't match my state, county or locale; in Ireland postcodes are optional and were only introduced about two years ago.

    I would appreciate any help possible in resolving this issue.

    :)
     
    SN5016, May 14, 2018
    #1
  2. M3tal Daz3
    M3tal Daz3 Guest
    How can I buy Dark Souls?

    Correct, Dark Souls is part of the xbox 360 backward compatibility list. If you purchase the game from the 360 xbox marketplace link, you will find the title in the games and apps section of xbox one "ready to install"

    For more info:

    www.xbox.com/.../backward-compatibility
     
    M3tal Daz3, May 14, 2018
    #2
  3. Pandasaur cx
    Pandasaur cx Guest
    Games are "Bundle Only"

    Hello ivanitskyy,

    Unfortunately, you cannot game from the backwards compatibility list from the Xbox One store. You can only purchase them from an 360 or the website.
     
    Pandasaur cx, May 14, 2018
    #3
  4. Frizio I iB
    Frizio I iB Guest

    Unable to purchase backwards compatibility titles from the Xbox One Store

    Hey there Unable to purchase backwards compatibility titles from the Xbox One Store ;)

    Did you already check your Region settings?? on each console?
     
    Frizio I iB, May 14, 2018
    #4
  5. SN5016
    SN5016 Guest
    They are both set to Ireland and when I checked the Xbox store on PC the same issue occurred i.e. no valid payment options
     
    SN5016, May 15, 2018
    #5
  6. SN5016
    SN5016 Guest
    The issue was solved with a phone call to Xbox support
     
    SN5016, May 16, 2018
    #6
  7. Frizio I iB
    Frizio I iB Guest
    That's great!
     
    Frizio I iB, Nov 2, 2018
    #7
  8. PalmettoBling Win User

    The games with gold of the first xbox and xbox 360 are mine forever independent of the gold subscription.?

    Original Xbox titles are much like Xbox One games and purchased through that store under backwards compatibility so the same rules as Xbox One titles apply and you will need to have an active Xbox Live Gold subscription to play those.

    The Xbox 360 titles are different because of how that store was engineered and handled licensing, and the limitations of that store are why the "purchases" are permanent. Since the OG Xbox titles are purchased via the Xbox One digital storefront, they do
    not have the same stipulations as the 360 titles.

    Please note that I have not verified this myself, but a friend of mine tested this and was unable to play the backwards Xbox titles without an active Gold subscription, so if there is conflicting information, please feel free to correct me.
  9. XBF Brad A Win User

    I can’t buy a backwards compatible game from my Xbox

    Hi Yeeterson,

    Thanks for contacting us on the forums. We understand trying to purchase a backward compatible game. Unfortunately, on the Xbox one you will need a credit/debit card or paypal. Account currency is unable to be used to make a purchase for backward compatible
    titles, unless you are on an Xbox 360.

    Hope this helps.

    Brad
  10. Frizio I iB Win User

    Unable to purchase backwards compatibility titles from the Xbox One Store

    The issue was solved with a phone call to Xbox support
    That's great!
  11. SN5016 Win User

    Unable to purchase backwards compatibility titles from the Xbox One Store

    They are both set to Ireland and when I checked the Xbox store on PC the same issue occurred i.e. no valid payment options
  12. Frizio I iB Win User

    Unable to purchase backwards compatibility titles from the Xbox One Store

    Hey there ;)

    Did you already check your Region settings?? on each console?
Thema:

Unable to purchase backwards compatibility titles from the Xbox One Store

Loading...

  1. Unable to purchase backwards compatibility titles from the Xbox One Store - Similar Threads - Unable purchase backwards

  2. I just purchased rise of nations for Xbox and am unable to access the game on pc gamepass...

    in XBoX Games and Apps
    I just purchased rise of nations for Xbox and am unable to access the game on pc gamepass...: I just purchased rise of nations for Xbox and am unable to access the game on pc gamepass on my firestick. Can anyone please help? I can't even locate the game in the search....

  3. Minecraft Bedrock, Unable to purchase free marketplace items.

    in XBoX Games and Apps
    Minecraft Bedrock, Unable to purchase free marketplace items.: I'm unable to purchase any free marketplace items, when i click the button, nothing happens, no error, only the sfx & animation. Everything else works fine. (PC, Windows 11)...

  4. Purchased Minecraft On Nintendo Switch, Unable To Download Minecraft Onto PC.

    in XBoX Games and Apps
    Purchased Minecraft On Nintendo Switch, Unable To Download Minecraft Onto PC.: I Recently Signed Onto Minecraft On The Nintendo Switch Using My Microsoft Account. However When Trying To Download Minecraft Onto My PC I Would Have To Buy It Again. How Can I Download It Onto My...

  5. Unable to sync Xbox Live account with Microsoft Store purchases

    in XBoX Games and Apps
    Unable to sync Xbox Live account with Microsoft Store purchases: I've recently encountered an issue where my Xbox Live account isn't syncing with my Microsoft Store purchases. Whenever I try to access content that I've bought on the Microsoft Store through my...

  6. Unable to purchase Roblox premium on Microsoft

    in XBoX Games and Apps
    Unable to purchase Roblox premium on Microsoft: [img] Hello microsoft support team, For the past 1-2 weeks, I have been unable to purchase Roblox Premium through Microsoft. I have also seen other posts regarding this same issue, with some...

  7. Unable to Redeem Xbox Game Pass Code After Purchase

    in XBoX Games and Apps
    Unable to Redeem Xbox Game Pass Code After Purchase: Hello everyone, I recently purchased an Xbox Game Pass code, but I'm encountering issues with redeeming it on my account. Every time I try to enter the code, I receive an error message stating...

  8. sorry, we were unable to complete your purchase. Maybe check your internet connection?

    in XBoX Games and Apps
    sorry, we were unable to complete your purchase. Maybe check your internet connection?: This error keeps popping up when i try to purchase things in Minecraft on my Xbox s, I have checked my internet several times and tried resetting my xbox to but nothing will work, any help would...

  9. Xbox one unable to purchase shark cards in the shop

    in XBoX Games and Apps
    Xbox one unable to purchase shark cards in the shop: Hi I am not able to buy shark cards in the GTA 5 game? Message says "there is nothing here right now, please try again later" have done a restart but still the same. How can I fix this?...

  10. Unable to Purchase Xbox Partner Center

    in XBoX on Consoles
    Unable to Purchase Xbox Partner Center: So Im Trying To Purchase An Xbox Developer License And I Keep Getting This Error Something went wrong. Please contact support. (ReferenceId: 41ea27aa-11d0-47c7-c989-08dc2e0d878a) I Dont Know...