Unable to purchase a game

Hello @BethMcLenahan, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Then, select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

After you will need to perform a quick power cycle on your console, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2 to 3 minutes before plugging it back in and turn on the Xbox.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

I don't see the game listed as free, but it is available through the website here

Have you tried the support chat?

Yeah, it looks like PC version of Counter Strike go has become free to play. If you want the 360 version to become that too, then your best option would be to contact Valve. https://www.valvesoftware.com/en/contact/

It appears so far, only the PC version has gone F2P.