Unable to purchase a game

WagnerM2104 · Apr 22, 2016

I tried to purchase a game today on the Xbox 360 Store and I get an error when finishing the purchase. When researching on the web for a solution, most of the problems were with credit card, but I can purchase Xbox One games with the same credit card I'm
trying to use for the 360 AND a friend was able to buy this same game I'm trying on his Xbox account using my credit card. So I really don't understand where the problem is... I can buy games for Xbox One, a friend is able to buy games for Xbox One and 360
all in one Credit Card, but I can't buy a 360 game... Do you have an idea about where the problem is? Any help is appreciated.

:)

DampSeeker3432 · Apr 22, 2016

Unable to purchase a game

When I try to purchase star wars battlefront 2 backwards compatible it won't allow it it says this cannot be completed try another time? When the game released for us to download and purchase digitally today? someone please reply

onyxishere · Apr 22, 2016

Unable to make a purchase

@SeveRdAmage - for future reference you should create your own thread so it gets addressed quicker.

That being said, the reason you cannot use a US amount is because your tag's region must be set to the US in order to see it. If you want to have currency in your GB account you must purchase your currency card from a GB retailer.

Smwutches · Apr 23, 2016

For billing issues you would need to contact support directly. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

XBF Ihssane Z

Hello @BethMcLenahan, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Then, select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

After you will need to perform a quick power cycle on your console, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2 to 3 minutes before plugging it back in and turn on the Xbox.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Smwutches

I don't see the game listed as free, but it is available through the website here

NeoDan123

Have you tried the support chat?

StuartATrueRed

Yeah, it looks like PC version of Counter Strike go has become free to play. If you want the 360 version to become that too, then your best option would be to contact Valve. https://www.valvesoftware.com/en/contact/

MarsNeedsTacos

It appears so far, only the PC version has gone F2P.

Unable to purchase a game