Unable to process your payment

Hey EduardoPereira5

The correct way to fix this would be to request a callback from our Billing support team by clicking

HERE, they would be able to check on the billing standing of the account and make sure everything is where it needs to be, check it out and let us know

Sorry to hear it. At the moment there's an issue with purchasing and downloading content from the Xbox store. You can keep track of the situation via this link https://support.xbox.com/xbox-live-status

Hello! for problems with account loggin, internet and also Xbox Live access... (Console Power cycle)

We recommend to perform a power cycle on your console, here in the following link are the steps...

https://support.xbox.com/es-MX/xbox-one/console/power-cycle-console

If this is too many steps for you, just do what i do, turn it off and unplug the AC cable for 30 seconds and plug it in again, this will do the same effect than power cycle...

Let us know if these steps help, i hope this fix this inconvenient. Good Luck!

Make sure your financial institution is not blocking the transaction.

Hi Aleks,

Sorry for the issue with payment. We recommend requesting a call from support.

When you go to Contact Us to get it to request a callback follow these
steps:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request a call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Xbox Forum Team