Unable to process your payment

By confirming the purchase xbox gives me this message 'Unable to process your payment'. How can I resolve this?

:)

 

dayz can't buy

want to buy Contact Microsoft support We were unable to process your payment.

 

EA Eccess

Hello. Can't buy EA Eccess.

Contact Microsoft support

Failed to process your payment.

Contact Microsoft support was unable to process your payment.

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2017/10/21 - 08:14:28 UTC

Help!

 

Hello! for problems with account loggin, internet and also Xbox Live access... (Console Power cycle)

We recommend to perform a power cycle on your console, here in the following link are the steps...

Reinicio o reinicio avanzado de la consola Xbox One

If this is too many steps for you, just do what i do, turn it off and unplug the AC cable for 30 seconds and plug it in again, this will do the same effect than power cycle...

Let us know if these steps help, i hope this fix this inconvenient. Good Luck!

 

Hey EduardoPereira5

The correct way to fix this would be to request a callback from our Billing support team by clicking

HERE, they would be able to check on the billing standing of the account and make sure everything is where it needs to be, check it out and let us know

 

Sorry to hear it. At the moment there's an issue with purchasing and downloading content from the Xbox store. You can keep track of the situation via this link Xbox Live Service Status | Xbox Live Service Outage