Unable to print return label

I'm in need to return an Xbox One S because the drives refuses to accept any disc. I created a service request online, but after having received a confirmation email with a link to print the label, surprise surprise, there is nothing to print. First I contacted
Microsoft call center, which told me to contact the shipping company directly, however the number they gave me was for a South African company, but I'm based in the UK.

I then used the online chat help in 3 different occasions and every time the guy online told me that he had fixed the issue and I would get an email with the return label. After one week I still got a broken Xbox and no return label!

How is it possible that is so difficult for a company like Microsoft to provide a simple label? It simply beggars belief that in 2017 they cannot run a simple service like this. This is my 5th attempt to get this issue fixed.

Marco

:)

 

getting java script error when I try to print a repair shipping label

I cannot print the return shipping label. I am getting a java script error.

 

Printing Shipping Labels

please check
here for additional info on printing your shipping label. If you are still unable to get a label to print, please contact Xbox Customer Service by phone at 1-800-4MY-XBOX for further assistance. Additionally, when your package is picked up, you can ask
the driver to print you a label if needed as well. Good luck!

 

Hey marcodigio! Since you have contacted support recently, do you have a case open with them? It is usually best to follow up with them as we do not have access to service orders here on the forums. Post back and let me know!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Hi, thanks for your reply. I had opened a case online, however after my latest conversation with support my case has been closed. Not sure why they closed it as the Xbox is still not working.

Thanks

 

Hey marcodigio! I sent you an Xbox Live message, let me know how it goes!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Hey marcodigio! You should be getting contacted via email soon. Keep an eye on your inbox and let me know how it goes!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.