Unable to play uhd blu rays on Xbox one x

Discus and support Unable to play uhd blu rays on Xbox one x in XBoX on Consoles to solve the problem; Just bought planet earth II to show off my new Xbox one x 4k hdr movie capability. Every time I put a uhd disc in I get disc not recognised error.... Discussion in 'XBoX on Consoles' started by I KrazyKev I, Dec 12, 2017.

  1. I KrazyKev I
    I KrazyKev I Guest

    Unable to play uhd blu rays on Xbox one x


    Just bought planet earth II to show off my new Xbox one x 4k hdr movie capability.

    Every time I put a uhd disc in I get disc not recognised error. Code 0x91d70000

    Normal blu Ray and games work fine

    Uninstalled and reinstalled blu Ray app, tried cleaning discs and continually ejecting and inserting no joy.

    Had the discs checked and play fine in store

    Also factory reset and format Xbox one x

    Contacted support ref SRX1407403040ID

    :)
     
    I KrazyKev I, Dec 12, 2017
    #1
  2. HyperVenom523
    HyperVenom523 Guest
    Blu ray "player"

    My xbox one x just plays regular dvds...blue rays...uhd discs...game discs!!
     
    HyperVenom523, Dec 12, 2017
    #2
  3. 2DRealm
    2DRealm Guest
    2DRealm, Dec 12, 2017
    #3
  4. Mister Cizl
    Mister Cizl Guest

    Unable to play uhd blu rays on Xbox one x

    Hey I KrazyKev I! Are you a member of the Preview Program? Additionally, do you happen to have a different UHD Blu ray that you could try on the console? Post back and let us know!
     
    Mister Cizl, Dec 14, 2017
    #4
  5. I KrazyKev I
    I KrazyKev I Guest
    I am a member of preview and the set has 2 uhd discs, other people with the same box set and one x have no problems.

    I've had the discs checked and play fine in store.
     
    I KrazyKev I, Dec 15, 2017
    #5
  6. Mister Cizl
    Mister Cizl Guest
    Hey I KrazyKev I! Because others have not been having issues this may be because you're in the Preview Program. Make sure to submit feedback through the console and post

    here     so the proper teams can be made aware. Thanks!
     
    Mister Cizl, Nov 1, 2018
    #6
  7. Prince-Nicks Win User

    Xbox One X 4k player Issues on TCL 55P6US

    Im playing from the 4k uhd player in the xbox one x

    The blu ray player is up to date yeah
  8. Obsessive Power Win User

    Xbox cdrom or whatever people call it

    Its a dvd
    Nope, not quite right.

    Original Xbox - DVD

    Xbox 360 - DVD (or more specifically, DVD-9).

    Xbox One - Blu-ray

    Xbox One S and X - UHD Blu-ray drive, but games still on standard Blu-ray.

    Scarlet will have a UHD BD drive so that can still play all formats of movie discs. Likely that games will be on 100GB discs.
  9. Obsessive Power Win User

    Series X question

    I ended up doing that as I was a bit worried about the optical drive in my Xbox One x when it refused to play certain 4k Blue ray disks.
    My old Xbox One X had issues with some UHD movies, so much so that I too bought a stand alone UHD Blue-ray player. Playback issues were (probably still are) common on the One X. I've never played a single Blu-ray, UHD Blu-ray or DVD in my Series X.

    There really isn't any need to test all of the discs. Test a few. If the discs are in good clean order they would have played on another BD player.
  10. Obsessive Power Win User

    Xbox One X should get an "upgrade" to an Ultra HD Blu-ray Player for 4K to be worth it.

    Hi,

    The One X can already play 4K UHD Blu-Ray movie discs, the same as the One S. There's nothing to upgrade.
  11. Red264 Win User

    XBOX ONE X Bluray Player and Dolby Atmos Problems

    UHD Blu-ray compatibility and Dolby Atmos compatibility are known problems with the Xbox One X, it's unknown if Microsoft is aware of the scale of the problem and they will be fixed. Typically the Blu-ray app does get updates and fixes the issues and in
    the past few days we have seen some fixes and titles that didn't play now do, but there is no clear place to report all the AV issues with the Xbox One X.

    The Fifth Element is another UHD title also broken.
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Unable to play uhd blu rays on Xbox one x

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