Unable to play purchased games

Have you tried clearing the cache of the console by holding down the power button on your console for 10 seconds?

Hey Tshepzino! Sorry to hear about the trouble.

To help us make sure to get you the right information, can you let us know if you're seeing that with an Xbox One console, Xbox 360 console, or on a Windows 10 PC? Also, is that just digital copies of games, or is that happening when you try to play a game
from a disc as well?

Hello FlipCoffee, I am an independent advisor and I will be happy to help you today. My name is Khaji

I understand that you are having trouble playing the digital games you purchased on your Xbox.

Verify Xbox account: Make sure you are using the same Xbox account that you used to purchase the games. If you need to change accounts, select “Add or Change” on your Xbox console

Check game files: It could be that some game files are corrupt or missing. However, that doesn't necessarily mean you have to reinstall the game. Instead, try checking the game files

Reinstall the game: If after checking the game files the problem persists, you could try uninstalling and then reinstalling the game

Reset your console: If the issue persists after reinstalling the game, you could try resetting your Xbox console. This will reset the console's operating system and remove all potentially corrupt data without deleting your games or apps.

hank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Hey, Tony! If your account has not purchased this game, and you are unable to provide proof that you have purchased it, your account will not be eligible for the Vegas 1 and 2 codes. We have not stated anything about a pre-order, only to check to see if
you've purchased the game at all.

Having achievements or playing the game is not what qualifies you for this promotion. The reason why you are able to play the game on your console is likely because someone else has your console set as their Home console and downloaded the game to your console
when they purchased it. You will need to have the owner of that account post on here for us to provide them with codes if they still need them.

Since we are unable to verify you bought this game through Xbox Live and you are unable to provide proof of purchase, we will be unable to provide codes to your account. Until you have the game owner post in here for us to look into them, we will be unable
to assist you further on this matter.

I've purchased fallout 4 on a disc with a code for fallout 3 digital download. i can install f4 from disc but the update starts and stops at 0% the same applies to f3 even though I've redeemed the code the game refuses to download, and I am no longer able
to dowload f4 for gamepass anymore. I've done everything short of smashing it up. I paid for game pass and am unable to play the game I purchased it for , I've purchased the original disc and I'm unable to play that also and the reason I purchased the disc
was for fallout 3 digital download which I'm unable to download?? and nothing is fixing the problem or refunding me for be ripped off and ignored