Unable to play online

stavi2488 · Dec 20, 2015

I just bought an Xbox One and I added the 14 day free Xbox Live Gold Trial. When I try to play COD BO III it says that my account is not allowed to play on Xbox Live. When I try to buy a subscription it says that I already have a Gold subscription. Not sure
what to do. I want to play online but the system thinks I don't and do have a subscription at the same time.

:)

AsianRosaParks · Dec 20, 2015

Unable to play online?

I recently had to update my credit card for automatic renewal (even though my subscription expires in November 2012.) However, It seems like it never saves the updated information. When it does log me in it says that I have no friends, even though I have
~50. Also, it says the Party feature is blocked. It's as if I have extremely strict security settings but I have an adult account. I'm also "Unable to play online" whenever I try to play online game.

grumpyoldfart67 · Dec 20, 2015

unable to play online

would someone please take the time to look at my account and tell me why i have been banned from online playing, there has been no mod no hacking no rubber bands so whats going on.

be nice to talk to a real person

maxen · Dec 20, 2015

Hello Stavi,

Can you do a power cycle of your console (support.xbox.com/.../power-cycle-console) - then, when you've started up your console again, go into Settings>Network and run
the Multiplayer Test. It may just be that your account on the console is being slow to reflect the Gold status.

Do this and let us know how you get on.

DominumStige

Hi!

Check the
privacy settings of your profile ("Xbox One Online Safety" section) and verify that the "Join multiplayer games" option is active.

Smwutches

You will need to contact support directly to speak to the billing department. They are the ones who can help you get this sorted out. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

It sounds like they were unable to charge your account for some reason so you've been suspended from Live until they can get the payment. But if they did infact charge you for it in August, you'll still need to call them so they can take off the suspension.

LeCo Baby

belkin, wireless, test does complete

RobertBuckalew

Connection issues most likely , what kind of modem and router are you using (model #s) and who is your isp , wired or wireless , nat status , and does the network test complete. ...

HellBnt4Metl666

This may be a NAT issue like I had. When online check your connection settings to see what type of NAT you have. There are 3 types: strict, moderate & open. Open is the least restrictive of the three. Mine was strict and I could never join in on the league
races until I changed it. Net search "xbox one change nat" and you will be presented with a number of sites offering a solution. If you aren't tech savvy pick one which you find easy to understand as it can seem a very daunting process. Get it right and you
will be punching the air like I was!

Unable to play online