Unable to play multiplayer

Discus and support Unable to play multiplayer in XBoX Accessibility to solve the problem; I purchased an Xbox Series X for my granddaughter, set up a family account for her and purchased Elden Rings so we can play together. She is a... Discussion in 'XBoX Accessibility' started by RodBergen, Dec 20, 2022.

  1. RodBergen
    RodBergen Guest

    Unable to play multiplayer


    I purchased an Xbox Series X for my granddaughter, set up a family account for her and purchased Elden Rings so we can play together.

    She is a teenager and I have set up Family Safety so that there are no restrictions. I have also set up XBox Family so that she can add friends, join multiplayer, join cross-network play and can play 24 hours.

    However, when we attempt to play Elden Ring, the multiplayer access is greyed out for her on the game and she cannot play with me. I can create a party and she can join me on XBox so that we can talk together. She can access and play the game but she cannot play online with me.

    This is very frustrating. Any suggestions?

    Thanks!

    :)
     
    RodBergen, Dec 20, 2022
    #1
  2. Ahh Matt Win User

    Unable to play multiplayer

    Hi DragonSlayer8,

    Is this happening on a specific game or is it on all games?

  3. Abadon-340DC684-5A6B Win User

    Unable to play Multiplayer

    Check and see if your profile is corruptted. If it is, you'll have to delete the profile (Profile only! Not game saves and things associated with it) then download your profile from xbox live.
  4. ultimateceej Win User

    Unable to play Multiplayer

    Yes I've tried this. I've even moved my xbox to a different house and had the same problem.

    You've had this same issue before, though?
  5. Onyx Is Here Win User

    Unable to play multiplayer

    Hello RodBergen, sorry to hear you're having trouble with your game.

    Do you know if your granddaughter has an Xbox Live Gold or Ultimate Game Pass? One would be needed for her to play some multiplayer games. Her membership status can be checked at https://account.microsoft.com/services

    If she does not one could either be purchased for her or, if you have a Gold or Ultimate pass you could share it with her by setting your gamertag as Home on her console.

    You can read how to set Home via this link https://support.xbox.com/help/hardware-network/...
  6. ultimateceej Win User

    Unable to play Multiplayer

    1. Yes no problem.

    2. Not recently.

    I actually just got off the phone with EA and what happened was that my gamertag was linked in EA's system to an old email address that I used. They changed it to my current email address and it fixed everything!

    Thanks for the help, though!
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Unable to play multiplayer

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