Unable to play multiplayer

Hi DragonSlayer8,

Is this happening on a specific game or is it on all games?

Hi Dyllan

Sorry to hear about that, however, kindly ensure that these settings are all enabled by signing in to your account here: https://account.xbox.com/Settings

Under Xbox and Windows 10 devices Online safety, ensure that "You can play with people outside of Xbox Live", "You can create and join clubs", "You can add friends" and "You can join multiplayer games" are set to Allow. Scroll down and click submit.

Under Privacy, "You can see and upload community creations" set it to Everyone and these are optional: "You can communicate outside of Xbox Live with voice & text" Allow and "Others can communicate with voice, text, or invites" Everyone. Scroll down and click Submit.

If they are, you can try re-syncing your account into the console. Ensure that you know your Microsoft account and password before doing so and your console is connected to the internet.

-Press the Xbox button on your controller to open the guide.

-Profile & System > Settings > Account > Remove account

-Select the account that you want to remove, and then select "Remove" to confirm.

-Once done, select Close.

Then, you can restart your console > long-press Xbox button on the controller > Restart

Lastly, sign in to your account again by:

-Press the Xbox button to open the guide.

-Go to Sign in > Add new

Check and see if your profile is corruptted. If it is, you'll have to delete the profile (Profile only! Not game saves and things associated with it) then download your profile from xbox live.

Yes I've tried this. I've even moved my xbox to a different house and had the same problem.

You've had this same issue before, though?

Hello RodBergen, sorry to hear you're having trouble with your game.

Do you know if your granddaughter has an Xbox Live Gold or Ultimate Game Pass? One would be needed for her to play some multiplayer games. Her membership status can be checked at https://account.microsoft.com/services

If she does not one could either be purchased for her or, if you have a Gold or Ultimate pass you could share it with her by setting your gamertag as Home on her console.

You can read how to set Home via this link https://support.xbox.com/help/hardware-network/...