Unable to play games unless we login the user that bought them is logued in

HellSan74 · Jan 17, 2019

Hello,

We have a new Xbox one. I have setup myself (adult) and my two kids (teens) (family account)

We have a normal Xbox Live account and a Xbox pass all seem to work.

But when we try to play a game that was bought under one of my sons it tells us to login the account.

Is there a way to bypass that. My understanding is that if we have xbox with live with pass under one box and its set to home

we can play whatever game

Thanks

:)

XBF Diego M

Hi Hellsan74,

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved.

It was a pleasure assisting you so, if you ever require any help with any other issues please feel free to come
back to the Xbox Forums for further assistance. For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

Thank you and have a great day!

XBF Diego M

Hi Hellsan,

With the setup you say you have on the Home console the game should be playable with all the accounts on Xbox.

At this point you may want to contact Xbox support and have someone look over the accounts and see if they can help you. We've already provided the important information for this situation. There may be something wrong with the license. Also check the order
history of your son's account for the complete order of the game.
https://account.microsoft.com/billing/orders

Contact us here
Select My account
Select See other options.
Select Error Messages and codes.
Select show contact options and go to step 4
Select request a callback from support

XBF Diego M

Hi there,

If all of the accounts are set to home then it's possible there may be one other account this game was purchased on. I suggest checking the order history and game section on all of your accounts on the Xbox.

Then, go ahead and do a
hard reset and power cycle. Hold down the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 2-3 minutes. Then re-connect and
turn on the Xbox.

skylaar

You may looking at a wrong setting when you said both sons have it set as home. Ideally you would want the parent account to have the system as their Home Xbox in the Console settings. Then the Gold amd GamePass on your account will let whoever signs in
on the Xbox play. Your account has to download the games though.

If you have one if the kids purchase content on their account then they need to chamge the console to their Home Xbox to let others play. Keep in mind a console can only change Home Xbox settings a few times a year and then locks.

HellSan74

Hi Hellsan,

With the setup you say you have on the Home console the game should be playable with all the accounts on Xbox.

At this point you may want to contact Xbox support and have someone look over the accounts and see if they can help you. We've already provided the important information for this situation. There may be something wrong with the license. Also check the order
history of your son's account for the complete order of the game.
https://account.microsoft.com/billing/orders

Contact us here

Select My account

Select See other options.

Select Error Messages and codes.

Select show contact options and go to step 4

Select request a callback from support

Thanks for the details.

What is support hours for Canada?

Also when I select My account on step 2 ...

I'm not able to see Error Messages and codes. Only if I select XBox One on step 2

THanks

Unable to play games unless we login the user that bought them is logued in