Unable to play games purchased on Xbox Live

Discus and support Unable to play games purchased on Xbox Live in XBoX Games and Apps to solve the problem; For a day or so I have been unable to play games that I have purchased on Xbox Live. It says that I must be signed in with a Xbox Live profile that has... Discussion in 'XBoX Games and Apps' started by AcidicTick71920, Jun 3, 2016.

  1. Unable to play games purchased on Xbox Live


    For a day or so I have been unable to play games that I have purchased on Xbox Live. It says that I must be signed in with a Xbox Live profile that has purchased the game. If I click sign in and sign in with the account that owns the game, it says that I
    have no connection to Xbox Live, which is false. I can test my connection which in turn proves me right that the statement of me being disconnected was false, or I can just press "Okay" and get kicked back to Xbox Home.

    If I retry any of this the same thing happens. Although with some games it doesn't give me the option to actually press anything, it pops up for 1.5 seconds before going away and kicking me to Xbox Home.

    :)
     
    AcidicTick71920, Jun 3, 2016
    #1
  2. WoodsMonk
    WoodsMonk Guest
    Rare Replay

    Anyone else unable to sign into xbox live when playing the 360 games?

    When pressing both the Menu and View buttons to bring up the mini guide it just says connect to xbox live.
     
    WoodsMonk, Jun 3, 2016
    #2
  3. akajimbo99
    akajimbo99 Guest
    Guests on Xbox Live for Halo 4

    I recently purchased Halo 4 and I can play single player on Xbox Live without a problem.

    But when my friend tries to use a Guest Xbox Live account, we are unable to play, and it signs me out of Live.

    Please help!
     
    akajimbo99, Jun 3, 2016
    #3
  4. ArminatorX Win User

    Xbox live

    Xbox Live Gold is ONLY required for playing online Multiplayer, participating in parties and getting and playing the free Games with Gold games.

    If you purchased a game digitally, you can download that without a Gold membership. You'll just be unable to play the online multiplayer part (if the game has online Multiplayer).
  5. Misses Quinzel Win User

    Rainbow6 Vegas one and two codes not received.

    Hey, Tony! If your account has not purchased this game, and you are unable to provide proof that you have purchased it, your account will not be eligible for the Vegas 1 and 2 codes. We have not stated anything about a pre-order, only to check to see if
    you've purchased the game at all.

    Having achievements or playing the game is not what qualifies you for this promotion. The reason why you are able to play the game on your console is likely because someone else has your console set as their Home console and downloaded the game to your console
    when they purchased it. You will need to have the owner of that account post on here for us to provide them with codes if they still need them.

    Since we are unable to verify you bought this game through Xbox Live and you are unable to provide proof of purchase, we will be unable to provide codes to your account. Until you have the game owner post in here for us to look into them, we will be unable
    to assist you further on this matter.
  6. BlondEGuY99 Win User

    Why has Microsoft set a limit on bandwidth coming from Xbox Live accounts?

    Im certain we still have our subscription. My little brother makes use of it daily lol. I am unable to play multiplayer games. As I said in my original post, when I attempt to play multiplayer games I am prompted to purchase Xbox Live Gold.
  7. XBF Brad A Win User

    Pre-paid card gold live

    Hello Repius,

    Thanks for bringing the question to the forums. Unfortunately we are unable to purchase Xbox live gold subscriptions with Our Microsoft Currency. You may use it to purchase games, DLC, or in game currency. You will need a valid credit/debit card to purchase
    gold. Or you may purchase a pre-paid code for Xbox Live.

    Hope this helps.

    Thanks,

    Brad
  8. Mistress Sara Win User

    Person who purchased game needs to sign in

    Anyone can play games on an account's home console. If users want to play a game on a different console, the account that purchased the game needs to be signed in.

    If your console is not your account's home console, your account will need to be signed in for anyone on the console to play a game you purchased. Also, note if the console you play on is not your account's home console, and is unable to connect to Live, you won't be able to play any games until the console can connect to Live.

    More on the home console can be found here.
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Unable to play games purchased on Xbox Live

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