Unable to play downloaded rentals from xbox video app on windows phone 8

I have the same issue and tried downloading one track directly to the phone (wifi). This allowed tracks downloaded via Xbox Music App and transferred to phone via Windows 8 app to play. Windows 8 app apparently does not transfer DRM to the phone on it's
own. I agree, it is a TERRIBLE music transfer app. WMP would be fine, but WMP cannot see Xbox Music "rental" content---only content downloaded using Zune software. This is a problem.

The videos you've purchased will show up in the Xbox Video app that's included in Windows 8. Just sign into Windows with the same Microsoft account you bought them under, and they'll be there in the app. Rentals work differently.

On Windows 7 and prior, I believe you can still view purchased video (I have not tried this in some time) by downloading the Zune Music + Video software, here:
http://support.xbox.com/zune/software/download

There is not currently a way to view on the Xbox website. Perhaps someday there will be.

I purchased a rental video on the Video app on Windows 8 (desktop PC) but the DRM is not recognizing that I have permissions and it's not letting the video play. It says I still have two weeks on the rental but it just won't play. I tried also playing it
in Windows Media Player and Windows Media Center (Win 8 64 bit Ultimate w/ Media Center addon) but no dice there either. I tried every suggestion including downloading Zune software but unsurprisingly the video doesn't want to play there either. I checked
my status and it's live and okay. I'm on the same PC I bought the rental from. The same region. Everything else works fine, I just can't play the movie I rented. It should be this hard.

Also, like the person above me, I looked for an email support but was frustrated to find there wasn't one. I really don't want to sit in a chat or on the phone. I've already spent way too much time trying to get a movie rental that I paid for to play so
if someone doesn't have a simple solution that I haven't already tried (and I searched though all the Microsoft help pages on this topic) then I'd rather just get my money back.

If that can't happen then I guess it's just a donation to the fool me once fund and a learning experience to steer clear of Microsoft based movie rentals due to poor implementation of DRM.

I am also unable to upload a cloud save from win 8 and download it to my windows phone.

I downloaded the video using the video app in Windows 8, not through my Xbox.