Unable to play digital games purchased

Have you tried clearing the cache of the console by holding down the power button on your console for 10 seconds?

Hey Tshepzino! Sorry to hear about the trouble.

To help us make sure to get you the right information, can you let us know if you're seeing that with an Xbox One console, Xbox 360 console, or on a Windows 10 PC? Also, is that just digital copies of games, or is that happening when you try to play a game
from a disc as well?

Hello FlipCoffee, I am an independent advisor and I will be happy to help you today. My name is Khaji

I understand that you are having trouble playing the digital games you purchased on your Xbox.

Verify Xbox account: Make sure you are using the same Xbox account that you used to purchase the games. If you need to change accounts, select “Add or Change” on your Xbox console

Check game files: It could be that some game files are corrupt or missing. However, that doesn't necessarily mean you have to reinstall the game. Instead, try checking the game files

Reinstall the game: If after checking the game files the problem persists, you could try uninstalling and then reinstalling the game

Reset your console: If the issue persists after reinstalling the game, you could try resetting your Xbox console. This will reset the console's operating system and remove all potentially corrupt data without deleting your games or apps.

hank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Sorry to hear that you're having issues with purchasing the game. The reason you are unable to purchase a digital copy of the game is because the game is not available digitally in Ireland.

Okay, thank you for the information. I purchased digital games for the obvious and advertised convenience but will no longer based on that unreasonable Terms of Use rule. I understand it is in the Terms of Use, but that does not make the
rule reasonable. Thanks for your help today and Merry Christmas.