Unable to play digital copy of Elder Scrolls Online.

Discus and support Unable to play digital copy of Elder Scrolls Online. in XBoX Games and Apps to solve the problem; I go to start ESO on multiple accounts, and I am unable to launch ESO. I get multiple errors, on both Xbox consoles, such as 0x87de2712, 0x87de2713,... Discussion in 'XBoX Games and Apps' started by OTM ElysiuM, Jul 26, 2015.

  1. OTM ElysiuM
    OTM ElysiuM Guest

    Unable to play digital copy of Elder Scrolls Online.


    I go to start ESO on multiple accounts, and I am unable to launch ESO. I get multiple errors, on both Xbox consoles, such as 0x87de2712, 0x87de2713, 0x87de2714, 0x87de2716, and it's telling me that it's unable to connect to Xbox live, yet I'm in a
    party, talking to people, I can utilize other games that I've downloaded to my hard drive, such as Assassins Creed, SMITE, Payday, you name it. They all work. I cannot start this game however, and I am way beyond frustrated at this point. Can anyone help?

    Yes, I've power cycled both xbox consoles, I've cleared the saved data from both consoles, tried different accounts on different consoles.. I'm completely at a loss.

    :)
     
    OTM ElysiuM, Jul 26, 2015
    #1
  2. An Old Freak
    An Old Freak Guest
    Morrowing, Gameshare?

    Not shareable.

    Support | The Elder Scrolls Online

    "IF I PURCHASE THE ELDER SCROLLS ONLINE: MORROWIND ON ONE ESO ACCOUNT, WILL ALL MY ACCOUNTS ON MY CONSOLE HAVE ACCESS TO THE CONTENT?
    Updated 06/06/2017 09:53 AM Published 06/06/2017 09:49 AM
    While multiple players can use the same copy of The Elder Scrolls Online on the same console, chapters, such as ESO: Morrowind, apply to individual accounts rather than to the console itself. You will need to purchase your own unique copy of The Elder Scrolls
    Online: Morrowind for each individual account."
     
    An Old Freak, Jul 26, 2015
    #2
  3. An Old Freak
    An Old Freak Guest
    Not able to play purchased content

    Not shareable.

    Support | The Elder Scrolls Online

    "IF I PURCHASE THE ELDER SCROLLS ONLINE: MORROWIND ON ONE ESO ACCOUNT, WILL ALL MY ACCOUNTS ON MY CONSOLE HAVE ACCESS TO THE CONTENT?
    Updated 06/06/2017 09:53 AM Published 06/06/2017 09:49 AM
    While multiple players can use the same copy of The Elder Scrolls Online on the same console, chapters, such as ESO: Morrowind, apply to individual accounts rather than to the console itself. You will need to purchase your own unique copy of The Elder Scrolls
    Online: Morrowind for each individual account."
     
    An Old Freak, Jul 26, 2015
    #3
  4. Silent I
    Silent I Guest

    Unable to play digital copy of Elder Scrolls Online.

    I am having the same issue. Haven't been able to find anything about it yet.
     
    Silent I, Jul 26, 2015
    #4
  5. Schizzy718
    Schizzy718 Guest
    There was an issue with the Xbox servers that caused a bunch of different problems. The issues have since been fixed and I am almost certain that digital copies of games were affected. You should have no problem playing it now but if you do try unistalling
    it and then reinstall it again. I am guessing the issue only caused a problem with certain games as other people are having the same issue.
     
    Schizzy718, Jul 26, 2015
    #5
  6. Miss Diggz
    Miss Diggz Guest
    Hey there everyone,

    As Schizzy718 has stated, this most likely was related to the service alert we had up yesterday on our service status page. If you're currently still experiencing this issue, please create a new thread detailing what's happening on your end. This way you
    can receive support catered to you from our community. Thanks in advance!
     
    Miss Diggz, Nov 1, 2018
    #6
  7. Schizzy718 Win User

    Unable to play digital copy of Elder Scrolls Online.

    There was an issue with the Xbox servers that caused a bunch of different problems. The issues have since been fixed and I am almost certain that digital copies of games were affected. You should have no problem playing it now but if you do try unistalling
    it and then reinstall it again. I am guessing the issue only caused a problem with certain games as other people are having the same issue.
  8. Silent I Win User

    Unable to play digital copy of Elder Scrolls Online.

    I am having the same issue. Haven't been able to find anything about it yet.
  9. Miss Diggz Win User

    Unable to play digital copy of Elder Scrolls Online.

    Hey there everyone,

    As Schizzy718 has stated, this most likely was related to the service alert we had up yesterday on our service status page. If you're currently still experiencing this issue, please create a new thread detailing what's happening on your end. This way you
    can receive support catered to you from our community. Thanks in advance!
  10. Half Fish Half Win User

    From Disk to Digital

    At one point I, too, decided to go full digital. As Smwutches said, there is no way to "convert" a disk copy to a digital license, but you could possibly sell your physical copies and use those funds to re-purchase digital copies.

    And if you're an Xbox Game Pass member you can get a discount on all Elder Scrolls Online purchases right now!
  11. R1CH5TER Win User
Thema:

Unable to play digital copy of Elder Scrolls Online.

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