Unable to place order

Hi Zoe, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Access the site using an alternative browser or enable your browser's incognito/InPrivate mode.

Additionally, ensure that you clear your browser cache and cookies.

If you still can't do it, I kindly ask you to speak with Sales Support.

Please enter this link:

https://support.microsoft.com/help/28808/microsoft-store-contact-support

Let me know if it works!

I hope this helps.

Hi Krenzimate, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Unable to complete a purchase"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and payment updates" > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

scrap this - it says - Thank you for your pre-order - This guarantees delivery for day of launch. Please note that if you cancel this pre-order at a later date we are unfortunately unable to keep your place in the queue for any subsequent re-orders of the
same title.

Hi VGraphs, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to use a different browser or your browser's incognito/InPrivate mode?

Be sure to clear your browser cache and cookies as well.

If that still does not work, I kindly ask you to speak with the XBOX Staff.

Please enter this link:

https://support.xbox.com/contact-us

They can check your information and verify it.

Hello DemonHades53,

Welcome to Microsoft Community.

If you are unable to place and order or wanted to do some changes with an order, you need to contact our live support team. Please follow the guide below:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.