Unable to open Microsoft Movies & TV app on xbox360 (status=80c90010)

TamaraBo · Jun 15, 2019

When I click on Microsoft Movies and TV, to rent a movie, it takes me to an error screen that reads: "The xbox service isn't available right now. Please try again later. (status=80c90010). I've tried doing all the normal things, like deleting profiles and
apps, reinstalling updates. Nothing has worked since yesterday. I can watch previews, just can't access the rentals.

I did try to add some parental controls to my son's xboxOne yesterday, and I'm wondering if somehow I caused a glitch by adding my profile onto his xbox as well. All my settings on my xbox seem normal. Any ideas? The error code is not recognized by Microsoft.

:)

XBF Chris J

Hello Tamara,

Thank you for posting here on the Xbox forums. Have you tried reverting the parental controls to see if they have any relation to this issue? If so, we can try removing the hard drive from the 360, and then re-inserting it. This step helps resolve some issues
that are not resolved through other troubleshooting.

Check out this link to view how to manage the hard drives on each 360 console : Add or remove an Xbox 360 Hard Drive

Aside from that, are you able to try a connecting different network to your Xbox 360? Sometimes you have to transport your console somewhere else to try this, but you can try out a hotspot as well.

Thelawson

Hi - I have been a Xbox user/owner since the original gaming platform was released. I’ve owned a Xbox 360 (two as my original 360 suffered from the infamous red ring of death issue) for nearly 14 years and have had
a gold membership for just as long. My wife and I watch movies every weekend through our xbox 360 using microsoft movies & TV. I think I am deserving of a status update relative to 80C90010 due to my long tenure as a microsoft/Xbox customer. Please provide
a status update ASAP as well as an ETA on the resolvement of the issue. Also, please escalate my message as far up the chain as you can.

scarecrow_490

i have tried everything restarting my network system using a different account everything is it possible if you can solve this problem from your headquarters or send an agent to do home repairs do you know how long this will last because i want everything
back to normal

XBF Ruben D

Hello there,

Thank you for posting on Xbox Forums! I understand that not being able to watch a movie that you have purchased is frustrating but, I will be happy to assist you today with this. With the error code in question, 80C90010, what troubleshooting have you
tried so far? I would try testing your Network Connection for troubleshooting problems. However, If you would like to

Request a Refund, you can do so by following the link to request a refund for the movie.

If you have any other questions please feel free to reply back letting us know. Thank you for posting on Xbox Forums!

UrbanerAsh64

Still no solution that I'm aware of. There are now several other threads about the same problem.

Are members with "Ambassador" status actually Microsoft employees, or is it a case of Microsoft outsourcing support to their customers? And why is it that nobody can say what causes status code 80C90010 to be generated?

Further, as others have noted, testing the Xbox Live connection flags a Service Alert, yet when you go to the website there are no alerts current. Possibly this is another manifestation of the bug. I suspect that when the Movies & TV app was updated, it
broke something for Xbox 360 users.

Unable to open Microsoft Movies & TV app on xbox360 (status=80c90010)