Unable to open case review

Do people even respond to these? Please have someone case review me.. It's seemingly always the same thing in this game.. people get mad over small things, and its straight to the report button. Then it's their word against mine how is that fair? I've mostly
been playing with friends. In any case.. I would like to know what it is I did wrong because I don't believe I did anything against Microsoft's TOS.

Thank You

we are having the same problem. apparently you open a case review but nowhere is there a button to open a case review and no support to help you. Just a long ban over a tiny thing.

Unfortunately the enforcement team are the only ones who handle suspensions and the only way to contact them is via a case review with an active suspension. I would make sure to go over the Community Standards with him and makes sure he understands them.

I will ask him about the LFGs but I don't think that's it based on the below.

I did get email but it does not tell me anything except they took down whatever was offensive.

Here is what it does say...

This violation was brought to the attention of the Xbox Live Policy & Enforcement Team through complaints filed by other Xbox Live players or in the course of our operation of the service. After reviewing any complaints and other available evidence, the Xbox Live Policy & Enforcement Team determined that a violation of the Microsoft Services Agreement occurred and enacted the appropriate enforcement.

But I don't know what he did.

He is Autistic so I have to be very specific with him to teach him.

Thanks

OK, if other players complained then the reason is most often the use of curse words or unsportsmanlike behaviour like playing against your own team.

I don't know how old your son is, but most often it happens to teenagers that they don't see the difference between trash talking with their friends in school or at home and writing in the internet or in game chats (doesn't matter if autistic or not ^^).

It also happens that other players try to provoke others so they are breaking the rules and then they report them.

Again I can just guess but from my experience these are the most often reasons to get a ban. If you are not sure if he understands it yet, you can change and block his communications with other players in the privacy settings.

Best of luck !