Unable to navigate Xbox startup Troubleshooting message

Discus and support Unable to navigate Xbox startup Troubleshooting message in XBoX on Consoles to solve the problem; My original xbox one has been stuck on the green loading screen when booting up for a while now. I am trying to factory reset it. I can bring up the... Discussion in 'XBoX on Consoles' started by CalMrA, Aug 14, 2023.

  1. CalMrA
    CalMrA Guest

    Unable to navigate Xbox startup Troubleshooting message


    My original xbox one has been stuck on the green loading screen when booting up for a while now. I am trying to factory reset it. I can bring up the troubleshooting menu by holding down the pair and eject buttons while loading, but I am unable to navigate between the options. I can hit A to continue, but using the joystick to try to select "factory reset" doesn't work, it simply stays on the first selected item.

    I've tried multiple controllers, one wired, one wireless, and it still is stuck.

    I've also tried to reset it with a flash drive (it is formatted as NTFS with the $SystemUpdate file folder from the Factoryreset.zip folder). I press the same buttons to get it to recognize the flash drive, I hear the two power-up sounds, I let go, then it gives of a power-down sound. It brings up a system error message: E101 00000504 8B050041. I can hit continue but am then stuck on the same trouble shooting menu, unable to move what is being selected.

    I am not plugged into ethernet.

    OS version: 22621.4912.amd64fre.xb_flt_2306ni.230608-0120

    :)
     
    CalMrA, Aug 14, 2023
    #1
  2. FernandoCarvalhoPV Win User

    Unable to navigate Xbox startup Troubleshooting message

    My name is Fernando I'm an independent consultant, I'm happy to help.

    The link below has all the procedures you should do to solve this problem.

    https://support.xbox.com/en-US/help/errors/error-code-e101

    (Note) The link is in English and may need online translator software .

    Hope I helped and see you soon
  3. CalMrA Win User

    Unable to navigate Xbox startup Troubleshooting message

    Alright, the plot thickens. I turned the xbox off after trouble shooting for a while, and made this post. A solid hour after turning the xbox off, it randomly turned on and began updating. I was nowhere near the xbox, it did this without prompting. So I have no idea what happened.

    Any ideas? thanks for anything
  4. XBF Leo G Win User

    Xbox one S power on problem

    Hey Chase,

    Thanks for posting on the Xbox forums. We understand that your console is getting an error message when you turn it on. The error message stating that something went wrong is attributed to a system update error. We have a support article that provides

    troubleshooting for system update error messages on Xbox One    . You usually need to use the d-pad of the controller to navigate through the Xbox Startup Troubleshooter. Go ahead and try some of these troubleshooting steps, and be sure to let us know the results
    Chase!
  5. Georges C. Win User

    startup troubleshooting?

    Hello again, this is usually done by sending the console to Microsoft's warranty, or if your console is no longer under warranty, you can use Microsoft's paid repair service or choose some technical assistance of your choice so that you can exchange the internal HD.
  6. FrostyDabs710 Win User

    startup troubleshooting?

    so is there a way to fix , or do i have to go it serviced? also i have a xbox one
Thema:

Unable to navigate Xbox startup Troubleshooting message

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